Development Support Engineer – DevOps & Production Support

Terralogic; Bengaluru; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Terralogic in Bangalore is seeking a Development Support Engineer with 3+ years hands-on experience in DevOps, production support, and Java troubleshooting. The role focuses on resolving complex issues in Java applications and DevOps pipelines in a production environment.

The ideal candidate will be proficient with Jenkins, Kubernetes, Docker, Git, CI/CD, and JVM analysis, and able to work in rotating shifts from a work-from-office setup.

Qualifications

• 3+ years hands-on DevOps and production support experience.
• Experience with Java application troubleshooting and JVM analysis.
• Hands-on with Jenkins, Kubernetes, Docker, Git, and CI/CD pipelines.
• Strong troubleshooting in Linux environments.
• Excellent English communication and ability to work in shifts.

Responsibilities

• Diagnose and resolve technical issues related to Java applications, integrations, and DevOps environments.
• Troubleshoot Jenkins, Kubernetes, Docker, Git, and CI/CD pipelines.
• Perform JVM troubleshooting and analysis using thread dumps, heap dumps, and garbage collection logs.
• Assist with setup, configuration, deployment, and troubleshooting of tools and environments.
• Recommend and implement DevOps and application support best practices.
• Respond to customer inquiries through tickets, email, and phone for urgent issues.
• Understand customer challenges and provide tailored solutions.
• Document technical resolutions for knowledge bases.
• Collaborate with Engineering, Product, and DevOps teams to resolve issues.
• Develop internal tools and scripts to automate diagnostics.
• Participate in team scrums and technical discussions.
• Stay current with evolving DevOps and cloud technologies.

Skills

DevOps

Java troubleshooting

Linux administration

CI/CD pipelines

Production support

JVM troubleshooting

Troubleshooting

English communication

Cloud basics

Analytical thinking

Tools

Jenkins

Kubernetes

Docker

Git

Job description

YOE: 3+ years

Work mode: Work from office (WFO)

Immediate joiners preferred

We are looking for a Development Support Engineer to join our Engineering Support team in Bangalore. We are seeking candidates with 3+ years of hands-on experience in DevOps, production/application support, Linux administration, and Java application troubleshooting.

The ideal candidate will have strong practical experience with Jenkins, Kubernetes, Docker, Git, CI/CD pipelines, Linux, JVM troubleshooting, and production environments.

This is a production support and DevOps-focused role, involving troubleshooting complex technical issues, analyzing application and infrastructure problems, collaborating with Engineering, Product, and DevOps teams, and providing timely solutions to customer and internal technical challenges.

Please note: This is not a Java Developer role. Candidates whose primary experience is Java application development without hands-on DevOps and production support experience will not be considered.

The role requires working in rotational shifts based on business and support requirements.

Key Responsibilities:

Technical Support

• Diagnose and resolve technical issues related to Java applications, integrations, and DevOps environments.


• Troubleshoot Jenkins, Kubernetes, Docker, Git, and CI/CD pipelines.


• Perform JVM troubleshooting and analysis using thread dumps, heap dumps, and garbage collection logs.


• Assist with complex setup, configuration, deployment, and troubleshooting of tools and environments.


• Recommend and implement DevOps and application support best practices.


• Respond to customer inquiries through ticketing systems, email, and occasionally phone for urgent issues.


• Understand customer technical challenges and provide effective, tailored solutions.


• Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.


• Contribute to technical documentation, FAQs, and knowledge bases to enable customer self-service.


• Work closely with Engineering, Product, and DevOps teams to investigate, escalation, and resolve complex issues.


• Develop and enhance internal tools and scripts to automate diagnostics and improve support team efficiency.


• Participate in team scrums, technical discussions, and collaborative problem-solving sessions.


• Stay current with evolving DevOps tools, cloud technologies, Java/JVM technologies, and software development practices.


• Continuously improve troubleshooting methodologies and technical knowledge.

Required Qualifications

• 2+ years of experience in Java application troubleshooting and JVM analysis.


• Hands-on experience analyzing thread dumps, heap dumps, and garbage collector logs.


• 2+ years of experience in Linux system administration and troubleshooting.


• Hands-on experience with Kubernetes, Docker, and Git.


• Good understanding of CI/CD pipelines and DevOps concepts.


• Strong analytical and problem-solving skills with the ability to troubleshoot issues independently.


• Excellent written and verbal communication skills in English.


• Ability to work effectively in a support-oriented environment and manage multiple technical issues based on priority.

Nice to Have

• Knowledge of LDAP, databases, and REST APIs.


• Experience with cloud platforms and related technologies.


• Certifications in Kubernetes, cloud platforms, or DevOps technologies.


• Open-source contributions or experience with the Jenkins community.


• Previous experience in a customer-facing technical support or application support role.


• This is a full-time, support-oriented engineering role.


• The candidate must be comfortable working in a rotational shift environment, including shifts aligned with business/customer support requirements.


• The role requires flexibility to support critical technical issues and customer escalations when needed.


• An 18-month commitment is required for this role. Candidates should be comfortable committing to the organization for a minimum period of 18 months.