Production Support Manager

Antal International; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Antal International is seeking an experienced Production Support Manager in Mumbai to lead a large, 24/7/365 production support and infrastructure team. The role focuses on uptime, reliability, and continuous automation improvements for a complex financial services application managed by a premier services provider.

The ideal candidate will bring 8+ years of production support leadership, deep Linux/web server knowledge, and hands-on automation experience to drive incidents, releases, and

Qualifications

• Bachelor’s degree in computer science, math, or any relevant stream.
• 8+ years of experience managing production support for large-scale b2b/b2c web products.
• Hands-on lead with automation solutions to reduce manual work.
• Experience with CI/CD tools like Jenkins, Ansible, Puppet, Chef.
• Experience supporting and managing web servers (Apache, Tomcat, Nginx, WebSphere) and RESTful services.

Responsibilities

• Manage and develop a large 24x7x365 Production Support/Infrastructure team to meet SLA and reliability.
• Build automation tools and frameworks to reduce manual intervention.
• Create documentation framework for production support templates, incident management, knowledge base.
• Ensure high availability and uptime for internet-facing applications across multiple apps.
• Lead incident response and uptime monitoring for Data Centre networks.
• Recommend enhancements to production support processes and tooling.
• Coordinate releases with Project Managers, ensuring proper release documentation and processes.
• Oversee roster, training needs, and ticket support for the team.

Skills

Leadership

Java development

Problem solving

Communication

Education

Bachelor’s degree in Computer Science or related

Tier1 Engineering Institute preferred

Tools

Jenkins

Glu

Salt

Puppet

Chef

Ansible

Apache

Tomcat

Nginx

WebSphere

Kibana

Job description

Job Opening: Production Support Manager

Location: Mumbai

Experience: 8+ to 16 years

Compensation: 20 - 30 LPA depending on experience

About the role

We are looking for an experienced individual to lead a team with a Leading Financial Services Application Management Company that keeps systems running 24/7, ensures zero downtime, and continuously improve operations through automation.

Key Responsibilities

• Manage & develop a large-scale Production Support / Infrastructure Management team that works 24x7x365 in order to maintain and enhance committed SLA and reliability of our product and services.
• Promote practices to solve complex Production, infrastructure & monitoring issues, also will take initiatives such as building automation tools & frameworks to reduce manual intervention.
• Creating the documentation framework for production support application side support templates, incident management, knowledge base
• Manage excellent reliability, high availability, high uptime on Internet facing application(s) (more than a single application) with zero downtime.
• Act as hands-on technical manager to lead team that supports the urgent response and resolution of problems, monitoring and maintaining uptime, reliability and performance of Data Centre networks.
• Proactively recommend application side enhancements to reduce manual operations/ enhance effectiveness of the production support activities.
• Should have reasonable expertise in Java DevelopmentBecoming the liaison point with Application Project Managers in respect of new releases, changes to existing applications, configuration management, etc hence, ensure that releases are accompanied by relevant release process flows, documentation of batch processes, support led requirements understanding, etc.
• Handling team management, roster, training needs, ticket support, etc

Requirements

• -A bachelor’s degree in computer science, math, or any other relevant stream preferably with any Tier1-Engineering Institute.
• -Should have at-least 8 years of relevant experience into managing production support environment for a large scale b2b/b2c web-based product.
• -Systematic problem-solving approach and strong sense of ownership to drive problems to resolution.
• -Should be excited to contribute as a hands-on lead and solving complex or repetitive problems by designing and introducing automation solutions.
• -Good to have experience with continuous integration and deployment automation tools such as Jenkins, Glu, Salt, Puppet, Chef, Ansible.
• -Experience supporting and managing web servers (Apache, Tomcat, Nginx, weblogic) and RESTful web service applications
• -Strong knowledge of Linux systems administration and architecture
• -Experienced and strong understanding of web servers like APACHE / TOMCAT/ WebSphere.
• -Familiarity with java log4j logging, log search tools (kibana), training teams to review logging mechanisms - to get better output for production support.
• -Excellent communications & team management skills.

Why Join Our Client?

They are dedicated to deliver innovative products through early and continuous delivery of high-quality software products used by millions.

You will learn a wide array of skills. The team consists of talented, passionate and creative people, willing to give their 100% to building a high-class web product - which are making impact in Indian payment industry.