Production Manager

Revolut Ltd; India; Hybrid; INR 3,577,000 - 6,610,000; Full time

Benefits offered by this job

Financial benefits

Flexible work options

Revolut Metal subscription

Team events

Job summary

Revolut Ltd is seeking a Production Operations Manager to lead a global team of up to 100 agents, partnering with product teams to optimize processes and drive efficiency. You will set priorities, guide development, and ensure high performance across regions.

The role requires strong leadership, data-driven decision making, and a proven track record in scalable operations within a fast-paced fintech environment.

Qualifications

• Proven experience leading large teams and driving results.
• Strong analytical skills with data-driven mindset.
• Ability to design and implement scalable processes.

Responsibilities

• Lead and develop a team of up to 100 agents and managers.
• Prioritize projects and set timelines to reach goals.
• Mentor team members to maximize potential and performance.
• Resolve escalated customer issues and maintain service quality.
• Collaborate with global teams to improve service levels.
• Make data-backed decisions to optimize operations and metrics.
• Develop and implement scalable systems and processes.

Skills

Team leadership

Data-driven decisions

Process improvement

Education

Bachelor's degree or higher

Tools

SQL

Python

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We’re looking for a Production Operations Manager to manage teams of up to 100 agents. You'll be collaborating closely with product teams, leveraging your people and project management experience, to continuously focus on optimising processes.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

• Managing a team of direct and indirect reports


• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly


• Taking responsibility for your team's development, guiding and working with them to unlock their full potential


• Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team


• Interacting and collaborating with teams across the globe to constantly improve service levels


• Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis


• Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service


• Building and optimising scalable processes to promote hyper-growth


• Owning business line metrics and improving people's performance, including decision‑making quality and efficiency


• Establishing lasting relationships with vendors and partners to influence decisions for great deal‑making

What you'll need

• At least a 2:1 degree from a top university


• Experience in engineering (graduates welcome to apply)


• Experience working in a structured, KPI-focused environment, such as a startup


• Experience managing large teams composed of direct and indirect reports


• Leadership skills with a creative, confident, and motivational approach


• Excellent communication, interpersonal, and people management skills


• The ability to work in a fast‑paced environment, managing multiple challenges simultaneously


• An excellent problem‑solving approach and demonstrated record of executing projects that measurably improved different metrics


• To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways


• The ability to identify operational inefficiencies and provide practical solutions


• The ability to take a data‑driven approach to identify root causes, measure performance, and drive process improvements

Nice to have

• Experience working with SQL, Python, and/or R


• Certifications in Lean Six Sigma

Compensation range

• Poland: PLN12,500 - PLN23,100 gross monthly*


• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.

Get what you need to succeed

• Financial benefits that show we value your work


• Flexibility to work from home, the office, or abroad


• A Revolut Metal subscription loaded with perks


• Exciting events year-round so you can get to know your team