Production and Support Engineer-Java

Infosys; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading tech company in Hyderabad is seeking candidates to ensure stable production operations. Responsibilities include monitoring operations, managing incidents, conducting root cause analysis, and maintaining documentation. Candidates must have experience in production support and the ability to collaborate with teams on improving operational metrics. Strong communication skills are essential for effective updates on incidents, impact, and resolutions. This position involves participating in oncall rotations and adhering to team schedules.

Qualifications

• Experience in production operations monitoring and incident management.
• Ability to conduct root cause analysis and resolve recurring issues.
• Strong communication skills for interacting with business and engineering teams.

Responsibilities

• Ensure stable production operations through active monitoring.
• Assist in managing the incident lifecycle.
• Collaborate with teams on automation for operational efficiency.

Job description

Core Responsibilities

• Ensure stable production operations through active monitoring, alert handling, and proactive issue detection.
• Manage the incident lifecycle (P2P5) including triage, analysis, coordination, and resolution under guidance for P1 issues.
• Assist in root cause analysis, resolution of recurring issues, and implementation of preventive measures.
• Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations.
• Support and enhance the observability setup—dashboards, alerts, logs, metrics.
• Collaborate with DevOps/SRE teams on automation, self-heal scripts, and reduction of manual tasks.
• Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance.
• Participate in oncall rotations and adhere to team schedules and workload priorities.
• Communicate effectively with business and engineering teams on incident updates, impact, and resolutions.
• Ensure compliance with change management, audit needs, and security standards.
• Track and support improvements in key operational metrics such as SLA adherence, MTTA, and MTTR.