Product & Tech Support Associate

Zoho; Surat; On-site; INR 350,000 - 550,000; Full time

Job summary

TestHiring, Surat City, India, is seeking a versatile professional to work with the CTO on AI-driven product development. You will translate customer needs into clear prompts for AI tools and support deployed products on-site with clients.

This role emphasizes hands-on learning, strong communication, and ability to map customer journeys. Travel locally/regionally is expected; relocation to Surat is welcomed.

Qualifications

• Graduation in any field; business, english or communications preferred.
• Excellent communication and written skills.
• Ability to translate customer needs into AI prompts.
• Willingness to travel locally/regionally and relocate to Surat.
• Curiosity about AI tools and ed-tech is a plus.

Responsibilities

• Work with the CTO to build and iterate on AI-driven products (no traditional coding).
• Translate business logic into clear prompts for AI-assisted development.
• Visit partner clients to support deployed products and diagnose needs.
• Map and improve customer and product journeys across touchpoints.
• Provide field insights to influence CTO decisions.

Skills

Communication

Analytical thinking

AI prompting

Willing to travel

Relocation to Surat

Education

Any graduate

Job description

Surat City, India

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time.

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• Work alongside the CTO to build and iterate on tech products using AI/vibe-coding tools (no traditional programming required)
• Translate business logic and customer needs into clear, structured prompts for AI-assisted product development
• Visit partner clients to provide hands-on support for already-deployed products (Act as the first point of contact for customer/ product issues — diagnose the actual need, then articulate it clearly to the tech team for resolution)
• Map and improve customer/product journeys across client, candidate, and partner touchpoints
• Feed field insights back into product decisions — you're the eyes and ears on the ground for the CTO

Requirements

• Excellent communication and articulation skills, spoken and written
• Strong logical and business reasoning — able to connect "what the customer wants" to "what needs to be built"
• Comfortable learning to prompt AI tools effectively (training will be provided; curiosity matters more than prior exposure)
• Willing to travel locally/regionally for client visits
• Based in or willing to relocate to Surat.
• Nice-to-Haves
• Prior exposure to ed-tech, school ecosystems, or customer-facing roles
• Basic familiarity with AI tools even as an end-user
• Interest in the intersection of business, education, and technology

Qualifications

• Any graduate — Business, English, Mass Communication, or related fields preferred