Product Tech Support

Bluswap; Bengaluru; On-site; INR 150,000 - 210,000; Full time

Job summary

bluSwap is seeking a technically oriented account leader to own large merchant integrations from scoping to go‑live readiness. You will serve as the main contact for merchant engineering teams and coordinate internal stakeholders to deliver reliable, scalable production deployments.

In this role you’ll combine deep API/integration knowhow with strong communication, risk awareness, and ownership mindset to drive successful fintech integrations and ongoing post‑goer optimization.

Qualifications

• 2+ years in technical account management, implementation engineering, or solutions engineering with end-to-end ownership.
• Strong fluency in REST APIs, webhooks, and integration patterns.
• Knowledge of Go, Python, or Java; mobile/SDK familiarity is a plus.
• Comfortable with SQL and Postman for debugging and data analysis.
• Fintech/payments context is a strong plus.
• High ownership, consultative approach, and comfort with ambiguity.

Responsibilities

• End‑to‑end implementations: Scope, plan, integrate, launch, stabilize — you own the timeline and the outcome.
• Technical relationships: Be the primary point of contact for merchant engineering and business teams, translating bluSwap’s payment infrastructure into solutions that fit their architecture and risk posture.
• Program rigor: Realistic project plans, proactive risk management, and cross‑team coordination (Product, Engineering, Risk, Ops).
• Post go‑live health: Monitor transaction performance, spot optimization opportunities, and own resolution when issues arise.
• Escalations: Lead root‑cause analysis, stakeholder communication, and resolution end‑to‑end.
• Product feedback loop: Turn merchant patterns and friction points into structured inputs for the roadmap.
• Launch readiness: Scale tests and white‑glove support for high‑stakes go‑lives.

Skills

Technical account management

Implementation engineering

Solutions engineering

End-to-end ownership

Tools

Postman

SQL

Job description

At bluSwap, you’ll own the technical success of our largest merchants — from the first scoping call to a stable, scaled production integration. You’re the person merchant CTOs call when it matters, and the one internal teams trust to bring order to complex, high‑stakes integrations. This role sits at the intersection of engineering depth and stakeholder management — debugging an API edge case one moment, aligning merchant leadership on go‑live readiness the next.

Key Responsibilities

• End‑to‑end implementations: Scope, plan, integrate, launch, stabilize — you own the timeline and the outcome.
• Technical relationships: Be the primary point of contact for merchant engineering and business teams, translating bluSwap’s payment infrastructure into solutions that fit their architecture and risk posture.
• Program rigor: Realistic project plans, proactive risk management, and cross‑team coordination (Product, Engineering, Risk, Ops).
• Post go‑live health: Monitor transaction performance, spot optimization opportunities, and own resolution when issues arise.
• Escalations: Lead root‑cause analysis, stakeholder communication, and resolution end‑to‑end.
• Product feedback loop: Turn merchant patterns and friction points into structured inputs for the roadmap.
• Launch readiness: Scale tests and white‑glove support for high‑stakes go‑lives.

Requirements

• 2+ years in technical account management, implementation engineering, or solutions engineering (B2B SaaS/fintech), with end‑to‑end ownership of complex programs.
• Strong fluency in REST APIs, webhooks, and integration patterns.
• Working knowledge of at least one modern language (Go, Python, or Java); mobile/SDK familiarity is a plus.
• Comfortable with SQL and Postman for debugging and data analysis.
• Fintech context (payments, reconciliation, settlements, compliance) is a strong plus.
• High ownership, consultative approach, and comfort with ambiguity.

Ready to Apply?

Take the next step in your career and become part of a team that values innovation, ownership, and continuous growth.