Technical Operations Support Engineer

MOYASAR; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A FinTech solutions provider is hiring a Technical Operations Support Engineer in India. This role requires expertise in payment processing and technical support, collaborating internal teams with merchants. Candidates should have strong SQL skills and 2+ years in FinTech. The position includes troubleshooting issues and creating documentation. Flexible work schedule required, with participation in an on-call rotation. This is an opportunity to enhance operations and ensure excellent merchant support.

Qualifications

• 2+ years of experience in FinTech or payment operations.
• Experience with debugging and log analysis.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide advanced technical support via email and ticketing.
• Troubleshoot complex payment processing issues.
• Document solutions and contribute to internal knowledge bases.

Skills

Strong knowledge of payment processing

Proficiency in SQL

Experience with API integrations

Excellent communication skills

Strong analytical mindset

Education

Bachelor's degree in Information Technology

Tools

Freshdesk

Monitoring tools (Datadog, New Relic, Splunk)

Job description

🚀 Hiring: Technical Operations Support Engineer

About the Role

We are seeking a highly skilled Technical Operations Support Engineer to join our growing team. We need a FinTech technical professional who can bridge the gap between our technology platform and our merchants' needs. This role is critical to ensuring seamless operations and exceptional support for both external merchants and internal teams.

Key Responsibilities

Technical Support & Merchant Success

• Provide advanced technical support via email, ticketing systems, and Slack
• Troubleshoot complex payment processing and integration issues
• Support merchant meetings alongside Sales to address technical requirements
• Collaborate with banks and payment gateways to resolve transaction issues
• Deliver clear, actionable solutions for API integrations and operational challenges

Internal Collaboration

• Act as the technical advisor for Sales, Engineering, Product, and Operations
• Escalate and coordinate systemic issues with Engineering
• Document solutions and contribute to internal knowledge bases

Operations & Monitoring

• Investigate payment issues using SQL queries and log analysis
• Monitor system performance and proactively identify risks
• Debug API integrations and guide merchants during implementation
• Participate in a 24/7 on‑call rotation schedule

Knowledge Sharing

• Create technical documentation and troubleshooting guides
• Train team members on support processes and payment operations
• Share insights with Product & Engineering to enhance platform performance

Requirements

Technical Skills

• Strong knowledge of payment processing, card networks, payouts, and digital payments
• Proficiency in SQL for transaction analysis and troubleshooting
• Experience with API integrations (REST, webhooks)
• Debugging and log analysis experience

Professional Skills

• Excellent communication skills (technical & non-technical audiences)
• Strong analytical and problem-solving mindset
• Ability to work independently in a fast‑paced environment
• Flexibility to work in a 24/7 rotational schedule

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2+ years of experience in FinTech or payment operations
• Familiarity with KYC/KYB and regulatory compliance
• Experience with Freshdesk or similar ticketing tools
• Knowledge of monitoring tools (Datadog, New Relic, Splunk)
• Understanding of PCI‑DSS and security best practices