Technical Integration Specialist

Dodo Payments; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Opportunity to shape the merchant experience

High ownership role with autonomy

Competitive fintech company culture

Job summary

A fintech company is seeking a Technical Integration Specialist in Bangalore to support merchants with integrating their platform. You will guide merchants, troubleshoot technical issues, and collaborate with engineering teams to enhance customer success. Ideal candidates will have experience in technical support and a strong grasp of APIs and webhooks, with excellent communication skills. This full-time role offers great ownership and the opportunity to shape the merchant experience.

Qualifications

• 1–3 years of experience in a relevant technical role.
• Strong understanding of APIs, webhooks, and REST/JSON fundamentals.
• Excellent problem-solving and troubleshooting skills.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Guide merchants through the technical integration process.
• Assist with API queries and platform errors.
• Manage customer queries and tickets on support platforms.
• Contribute to building and improving integration guides, FAQs, and support documentation.
• Work closely with product and engineering teams to relay merchant feedback and escalate complex issues.

Skills

Technical support

API understanding

Problem-solving

Communication

Communication

Tools

Intercom

Discord

Postman

Job description

We are looking for a Technical Integration Specialist to partner closely with our merchants and ensure they have a smooth experience integrating our platform. In this role, you will be the go-to technical advisor and integration guide — helping merchants understand our APIs, troubleshoot issues, and successfully launch their products with us. You’ll bridge the gap between technical implementation and customer success, ensuring that every merchant sees value from day one.

Location: Bangalore
Employment Type: Full-time

About The Role

We are looking for a Technical Integration Specialist to partner closely with our merchants and ensure they have a smooth experience integrating our platform. In this role, you will be the go-to technical advisor and integration guide — helping merchants understand our APIs, troubleshoot issues, and successfully launch their products with us. You’ll bridge the gap between technical implementation and customer success, ensuring that every merchant sees value from day one.

Key Responsibilities

• Merchant Onboarding & Integration Support: Guide merchants step-by-step through the technical integration process — from initial setup and sandbox testing to going live.
• Technical Troubleshooting: Assist merchants with API queries, webhook configurations, SDK usage, and platform errors by diagnosing issues and providing solutions quickly.
• Manage Merchant Queries: Own and resolve all customer queries and tickets on Intercom (Support platform) and Discord
• Documentation & Resources: Contribute to building and improving integration guides, FAQs, and support documentation based on merchant feedback.
• Cross-Functional Collaboration: Work closely with the product and engineering teams to relay merchant feedback, escalate complex issues, and advocate for customer needs.

Requirements

• 1–3 years of experience in a technical support, solutions engineering or integration success role at a SaaS or fintech company.
• Strong understanding of APIs, webhooks, and REST/JSON fundamentals.
• Ability to read and understand code snippets (JavaScript, Python, or similar) - coding expertise is a plus but not required.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills - able to explain complex technical concepts clearly to non-technical audiences.
• Comfortable working directly with merchants, handling support tickets, and providing live onboarding sessions

Nice to Have

• Experience with payment platforms, SaaS billing solutions, or developer-facing products.
• Prior experience working in startups or fast-paced product environments.
• Familiarity with SQL or basic scripting for debugging and analysis.

What We Offer

• Opportunity to shape the merchant experience in a fast-growing fintech product.
• High ownership role with autonomy