Technical Account Manager

Xpay; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Xpay in Bengaluru, India is seeking a Technical Account Manager to be the technical point of contact for our merchants and own their experience on xPay. This hands-on role requires understanding products and integrations, solving technical problems, and collaborating with Tech and Product teams to deliver results.

You’ll partner with merchants throughout their journey on xPay, from troubleshooting integrations and payment issues to identifying recurring problems and driving resolutions

Qualifications

• 2-5 years of experience in Technical Account Management or related roles.
• Prior startup experience in a small team.
• Strong problem-solving and API/integration debugging skills.

Responsibilities

• Own technical queries from merchants end-to-end across email, chat, and calls, ensuring issues are investigated and resolved quickly.
• Support merchants with API integrations, payment flows, technical troubleshooting, and product-related issues.
• Work closely with Tech, Product, Finance, and Operations teams to investigate complex issues and drive them to resolution.
• Act as the technical voice of the merchant internally, identifying product gaps, recurring issues, and opportunities to improve the merchant experience.
• Support merchant onboarding and integration, helping teams understand xPay's APIs, payment flows, and product capabilities.
• Build technical documentation, integration guides, FAQs, playbooks, and AI-driven workflows to make merchant support more efficient and scalable.

Skills

APIs

Integrations

Payment flows

Debugging

Communication

Ownership

Problem solving

Job description

Job Title

Technical Account Manager

Location

Bengaluru, Karnataka

Experience

2-5 Years of Experience

Job Type

Full-Time

Job Summary

Were looking for a Technical Account Manager to be the technical point of contact for our merchants and own their experience on xPay. This is a hands-on role for someone who enjoys understanding how products and integrations work, solving technical problems, and working closely with Tech and Product teams to get things done.

Youll work closely with merchants throughout their journey on xPay from troubleshooting integrations and payment issues to identifying recurring problems, driving resolutions internally, and helping merchants get the most out of our platform.

What You'll Do

• Own technical queries from merchants end-to-end across email, chat, and calls, ensuring issues are investigated and resolved quickly
• Support merchants with API integrations, payment flows, technical troubleshooting, and product-related issues
• Work closely with Tech, Product, Finance, and Operations teams to investigate complex issues and drive them to resolution
• Act as the technical voice of the merchant internally, identifying product gaps, recurring issues, and opportunities to improve the merchant experience
• Support merchant onboarding and integration, helping teams understand xPays APIs, payment flows, and product capabilities
• Build technical documentation, integration guides, FAQs, playbooks, and AI-driven workflows to make merchant support more efficient and scalable

What Were Looking For

• 2-5 years of experience in Technical Account Management, Technical Support, Solutions Engineering, Customer Success, Product Support, or a similar role, preferably in B2B SaaS or fintech
• Prior startup experience is a must youve worked in a small team (~30-40 people), are comfortable with ambiguity, and know how to move quickly
• Strong problem-solving skills with the ability to investigate technical issues, understand root causes, and drive them to resolution
• Comfortable with APIs, integrations, payment flows, logs, and basic technical debugging
• Strong written and verbal communication skills, with the ability to translate technical concepts clearly for merchants and internal teams
• Strong ownership and follow-through you dont just identify a problem, you make sure it gets solved

Why This Role Is Interesting

• Own key merchant relationships: Be the technical partner merchants rely on to make xPay work for their business
• Work at the intersection of Product, Tech, and Customers: Get deep exposure to payments while directly influencing what we build
• Solve real, complex problems: Work on payment infrastructure where debugging, systems thinking, and structured problem-solving matter
• High ownership and visibility: Work directly with Tech, Product, founders, and the core team to solve problems and improve the platform
• Meaningful equity: Join early and have meaningful ownership in the company