Technical Account Manager

Xpaycheckout; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

xPay is seeking a Technical Account Manager to be the technical point of contact for our merchants and own their experience on xPay. This hands-on role involves understanding product integrations, solving technical problems, and collaborating with Tech and Product teams to deliver results.

You will assist merchants through onboarding, troubleshooting, and ongoing support, while building guides and playbooks to scale merchant success across 180+ countries.

Qualifications

• 2–5 years of experience in Technical Account Management, Technical Support, Solutions Engineering, Customer Success, Product Support, or similar, preferably in B2B SaaS or fintech.

Responsibilities

• Own technical queries from merchants end-to-end across email, chat, and calls, ensuring issues are investigated and resolved quickly.
• Support merchants with API integrations, payment flows, technical troubleshooting, and product-related issues.
• Work closely with Tech, Product, Finance, and Operations teams to investigate complex issues and drive them to resolution.
• Act as the technical voice of the merchant internally, identifying product gaps, recurring issues, and opportunities to improve the merchant experience.
• Support merchant onboarding and integration, helping teams understand xPay's APIs, payment flows, and product capabilities.
• Build technical documentation, integration guides, FAQs, playbooks, and AI-driven workflows to make merchant support more efficient and scalable.

Skills

APIs

Integrations

Technical Troubleshooting

Customer Success

Effective Communication

Tools

APIs

Logs & Debugging

Job description

xPay is a Y Combinator backed international payments company building an international payment gateway focused on cross-border payments — making it dramatically easier for businesses to move money across borders. Our customers are B2B SaaS companies who need fast, reliable, and cost-effective payment infrastructure to serve global users.These businesses are increasingly moving their international volumes from billion dollar companies to xPay as we expand our footprint across 180+ countries and support 25+ currencies. Since January 2025, we have grown 73 and now process over 1 million transactions every month.

Cross-border payments is a $200 trillion market. Our top customers — including Publicly Listed, Series D and Series E companies across various sectors like EdTech and Travelling — processing millions through us every month.

The Role

We're looking for a Technical Account Manager to be the technical point of contact for our merchants and own their experience on xPay. This is a hands-on role for someone who enjoys understanding how products and integrations work, solving technical problems, and working closely with Tech and Product teams to get things done.

You'll work closely with merchants throughout their journey on xPay — from troubleshooting integrations and payment issues to identifying recurring problems, driving resolutions internally, and helping merchants get the most out of our platform.

What You'll Do

Own technical queries from merchants end-to-end across email, chat, and calls, ensuring issues are investigated and resolved quickly

Support merchants with API integrations, payment flows, technical troubleshooting, and product-related issues

Work closely with Tech, Product, Finance, and Operations teams to investigate complex issues and drive them to resolution

Act as the technical voice of the merchant internally, identifying product gaps, recurring issues, and opportunities to improve the merchant experience

Support merchant onboarding and integration, helping teams understand xPay's APIs, payment flows, and product capabilities

Build technical documentation, integration guides, FAQs, playbooks, and AI-driven workflows to make merchant support more efficient and scalable

What We're Looking For

2-5 years of experience in Technical Account Management, Technical Support, Solutions Engineering, Customer Success, Product Support, or a similar role, preferably in B2B SaaS or fintech

Prior startup experience is a must — you've worked in a small team (~30-40 people), are comfortable with ambiguity, and know how to move quickly

Strong problem-solving skills with the ability to investigate technical issues, understand root causes, and drive them to resolution

Comfortable with APIs, integrations, payment flows, logs, and basic technical debugging

Strong written and verbal communication skills, with the ability to translate technical concepts clearly for merchants and internal teams

Strong ownership and follow-through — you don't just identify a problem, you make sure it gets solved

Why This Role Is Interesting

Own key merchant relationships: Be the technical partner merchants rely on to make xPay work for their business

Work at the intersection of Product, Tech, and Customers: Get deep exposure to payments while directly influencing what we build

Solve real, complex problems: Work on payment infrastructure where debugging, systems thinking, and structured problem-solving matter

High ownership and visibility: Work directly with Tech, Product, founders, and the core team to solve problems and improve the platform

Meaningful equity: Join early and have meaningful ownership in the company