Product Support Analyst-5

American Express Global Business Travel; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Job summary

American Express Global Business Travel in Gurgaon, India, is seeking a driven professional to provide technology-focused client management support for PTA deployments and online booking tools.

You will partner with client teams to understand requirements, manage multiple program implementations, and deliver timely project updates while resolving escalations and optimizing travel technology usage.

Qualifications

• Experience with technology deployments and client management.
• Strong analytical and problem-solving skills.
• Ability to coordinate multiple programs and projects.

Responsibilities

• Participate in technology consultations with client management.
• Understand technology requirements with sales and client management.
• Set up reporting for technology products used in travel programs.
• Provide updates to ensure timely completion of projects.
• Research and resolve escalated issues for online booking tools (OBT/PTA).
• Assist with PTA implementations for client programs.
• Interface with clients and AMEX technology groups to support products.
• Share best practices across clients and segments.

Skills

Technology consultation

Project management

Client communication

Data reporting

Tools

Online Booking Tool (OBT)

PTA

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. American Express Global Business Travel ("GBT") enables corporations and empowers business travellers with insights, connections and exceptional customer service on a global scale. Through technology and information, GBT provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. GBT has operations and network partners in nearly 140 countries worldwide with approximately 14,000 employees. Learn more about how GBT connects the world at www.amexglobalbusinesstravel.com.

Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology.

Responsibilities include, but are not limited to, facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day to day travel program. Leverage project management and analytical skills to support multiple programs and projects.

Responsibilities

• Participates in technology consultation with client management and partner with client conversations as applicable
• Consult and partner with sales, client management and the client to understand technology requirements
• Set up reporting applicable to any technology product used in the travel programs
• Provide ongoing project updates as needed to ensure understanding and timely completion
• Research and resolve escalated issues for online booking tools, products such as PTA and general technology utilized in our AMEX travel programs.
• Assists with OBT and product (PTA) implementations specifically related to a clients program
• Interface with clients, CGM’s and all AMEX technology groups that support products and online services for client programs
• Generates creative ideas to ensure products are used effectively
• Gathers and shares best practices across clients and segments
• Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
• Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
• Provides overall Technology Client Program support to the Client General Manager
• Provides support and engages directly with the Client as needed and oversees execution of the technology program action plans

Location: Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?