Travel Consultant

American Express Global Business Travel; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Travel perks

Learning & development

Inclusion Groups

Job summary

American Express Global Business Travel in Bengaluru, India, is seeking a Corporate Travel Consultant to advise and arrange travel for corporate clients, manage domestic and international itineraries, and ensure adherence to travel policies.

You'll work with Galileo and Sabre GDS, explore options, upsell services, and collaborate with the team in a 24/7 travel care environment, with potential for flexible shifts.

Qualifications

• GDS expertise with Galileo and Sabre.
• 1 year US and Asia bookings experience.
• 1 year corporate travel bookings experience.
• Chat-hub experience preferred.

Responsibilities

• Advise and arrange travel for corporate customers.
• Analyze travel options and upsell additional services.
• Book domestic and international business travel (air, rail, road, hotel).
• Ensure compliance with travel policy and regulations.
• Collaborate with team to mentor and improve service levels.
• Be flexible to weekend/afternoon shifts as needed.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Problem solving

GDS experience

Tools

Galileo GDS

Sabre GDS

Job description

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus.
• Training may be provided.
• Must have Galileo experience.
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native Galileo and Sabre GDS expertise.
• Minimum 1 year experience of US and Asia bookings.
• Minimum 1 year experience in Corporate Travel bookings.
• Chat-hub experience is preferred.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Bangalore, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do.
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT.

You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box;

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.