Client Servicing Manager

American Express Global Business Travel; Gurugram District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

American Express Global Business Travel in Gurgaon, India, is seeking a senior client management leader with 10+ years in account management and 7+ years in travel-focused roles to partner with high-value clients and drive strategic account growth.

You will own P&L for key accounts, build executive relationships, negotiate contracts, and collaborate with operations, finance, technology, and service delivery to ensure outstanding service and revenue expansion.

Qualifications

• Bachelor's degree with 10+ years of professional work experience in client management, account management, or business development.
• 7+ years of experience in a Travel Management Company (TMC) or travel-focused organization.
• Strong communication and interpersonal skills at executive level and ability to manage multiple accounts in a fast-paced environment.
• Proficiency with Microsoft Office Suite and data visualization tools; experience with CRM/TA tech and project management tools.

Responsibilities

• Serve as the primary point of contact and strategic business partner for a portfolio of high-value client accounts, managing relationships through mailbox management.
• Develop and maintain relationships with C-level executives, conduct regular business reviews and strategic planning, identify client needs and opportunities for upselling.
• Own P&L responsibility for assigned accounts, monitor financial performance, analyze profitability, and negotiate contracts.
• Track and report KPIs and SLAs, develop account strategies to maximize retention and revenue growth, mitigate client risks.
• Collaborate across functions to ensure seamless service delivery and drive process improvements.

Skills

Executive engagement

Strategic account management

P&L ownership

Relationship building

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

Power BI

Tableau

CRM systems

OBT systems

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Serve as the primary point of contact and strategic business partner for a portfolio of high-value and strategic client accounts, managing relationships through individual and shared mailbox management.
• Develop and maintain strong relationships with C-level executives and key decision-makers, conduct regular business reviews and strategic planning sessions, and identify client needs, pain points, and opportunities for service expansion and upselling.
• Own P&L responsibility for assigned accounts, monitor financial performance against targets, analyze account profitability, develop pricing strategies, and negotiate contracts to balance client value with profit protection.
• Track and report on KPIs and SLAs, develop account strategies to maximize client retention and revenue growth, and proactively identify and mitigate client risks and operational challenges.
• Collaborate across operations, finance, technology, and service delivery teams to ensure seamless service delivery, lead business negotiations on rebids and contract renewals, and drive process improvements and best practices across the team.

What We're Looking For

• Bachelor's degree with 10+ years of professional work experience in client management, account management, or business development, and 7+ years of experience in a Travel Management Company (TMC) or travel-focused organization.
• Strong communication and interpersonal skills with the ability to engage at executive level, excellent organizational and time management abilities, and proven ability to manage multiple priorities and accounts simultaneously in a fast-paced environment.
• Strong business acumen with demonstrated P&L ownership experience, proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Power BI, and Tableau), and experience with travel management platforms, OBT systems, CRM systems, and project management tools.
• Problem-solving mindset with a client-centric approach, demonstrated ability to manage and execute change effectively, and proven ability to meet internal and external deadlines consistently.
• Knowledge of business intelligence and data analysis, demonstrated strong knowledge of internal tools and products, and adherence to Amex GBT core behaviors including compliance, integrity, and effective collaboration.

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!