Product Specialist - Pune

Quincy Compressor; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Quincy Compressor in Pune is seeking a seasoned Field Service Engineer to support Power Technique products and aftersales activities. You will deliver on-site technical support, coordinate with Product Companies, OEMs, and field teams to resolve complex issues, and drive customer satisfaction through timely service

5-8 years in aftermarket/field service is required, with preferred knowledge of air compressors and engines, and a strong focus on safety and quality standards.

Qualifications

• 5-8 years experience in handling aftermarket/field service.
• Service handling in construction/mining industries is a plus.
• Good knowledge on Air compressors and Engines.

Responsibilities

• Provide on-site technical support for Power Technique products.
• Coordinate with Product Companies, OEMs, and field service teams to resolve issues.
• Handle warranty claims and service recovery as per policy.
• Train and mentor field service engineers and dealers.

Skills

Aftermarket / Field service

Air compressors

Engines

Job description

Job Summary

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Responsibilities

• Work towards the Mission statement provided for Power Technique Service (PTS) Division
• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
• Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
• Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
• Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEMs) and field service teams, achieving timely completion of service issues within MTTR
• Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
• Handle warranty claims for all Power Technique products.
• Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
• Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
• Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
• Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
• Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Ensure all teams are continuously updated on Safety news, Service bulletins, Product development updates
• Promote safety awareness and compliance across all service activities.
• Conduct technical training programs for field service engineers, Dealer FSE, Operators & maintenance team
• Conduct in-house training for key customers, design & deliver tailor made training program
• Implement and manage competency grading systems for Service Engineers based on skill levels.
• Ensure continuous improvement in service competency and technical capability across the service network.
• Work closely with Parts Marketing and Logistics teams in inventory management and availability planning.
• Support regions in conducting Road shows, Service camps in assigned markets.
• Focus on all the service parameters & stay aligned to the target defined
• Support parts planning, critical component availability, and bottleneck resolution in coordination with Parts & Logistics

Knowledge

• 5-8 Years experience in handling Aftermarket / Field service.
• Service handling in construction/Mining industries will be an added advantage.
• Good knowledge on Air compressors, Engines will be preferred.

Personality Requirements

• Excellent communicator with an open-minded attitude
• Energetic, enthusiastic and has the experience of meeting process centric and operational efficiency.
• Excellent eye for details and quality
• Structured with a strong organizational sense.

City

Pune