Product Specialist - Pune

Atlas Copco; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Friendly atmosphere

Growth opportunities

Respectful culture and integrity

Global opportunities within Atlas Copc

Job summary

Atlas Copco in Pune seeks an experienced Field Service Engineer for Power Technique products. You will deliver on-site technical support, training, and warranty resolution while coordinating with Product Companies, OEMs and field teams to ensure rapid issue resolution.

The role emphasizes customer delight, safety awareness, and continuous improvement in service capabilities across the network, with opportunities to grow within the Atlas Copco Group.

Qualifications

• 5-8+ years in Aftermarket/Field service
• Experience in construction/mining industries is a plus
• Good knowledge of Power Technique products (air compressors/engines) preferred

Responsibilities

• Provide on-site technical support for Power Technique products
• Coordinate between Product Companies, OEMs and field teams to resolve issues within MTTR
• Handle warranty claims and service variances per policy
• Conduct technical trainings for field engineers, dealers and customers
• Support sales/marketing with product positioning and customer engagements
• Monitor warranty costs and share product feedback with PC teams

Skills

Communication

Attention to detail

Organizational skills

Process-oriented

Open-minded

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job Description

• Work towards the Mission statement provided for Power Technique Service (PTS) Division
• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
• Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
• Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
• Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEM’s) and field service teams, achieving timely completion of service issues within MTTR
• Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
• Handle warranty claims for all Power Technique products.
• Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
• Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
• Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
• Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
• Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Ensure all teams are continuously updated on Safety news, Service bulletins, Product development updates
• Promote safety awareness and compliance across all service activities.
• Conduct technical training programs for field service engineers, Dealer FSE, Operators & maintenance team
• Conduct in-house training for key customers, design & deliver tailor made training program
• Implement and manage competency grading systems for Service Engineers based on skill levels.
• Ensure continuous improvement in service competency and technical capability across the service network.
• Work closely with Parts Marketing and Logistics teams in inventory management and availability planning.
• Support regions in conducting Road shows, Service camps in assigned markets.
• Focus on all the service parameters & stay aligned to the target defined
• Support parts planning, critical component availability, and bottleneck resolution in coordination with Parts & Logistics

To succeed, you will need

Knowledge

• 5-8 Years’ experience in handling Aftermarket / Field service.
• Service handling in construction/Mining industries will be an added advantage.
• Good knowledge on Air compressors, Engines will be preferred.

Personality Requirements

• Excellent communicator with an open-minded attitude
• Energetic, enthusiastic and has the experience of meeting process centric and operational efficiency.
• Excellent eye for details and quality
• Structured with a strong organizational sense.

In return, we offer you

• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour, and integrity.
• Potential to see your ideas realized and to make an impact.
• New challenges and new things to learn every day.
• Access to global job opportunities, as part of the Atlas Copco Group

City

Pune

Last Day to Apply

25th September 2026

Diverse by nature and inclusive by choice

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