Product Operations Specialist

ADP, Inc.; Dadri; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Provident Fund

Medical Insurance

Hybrid work model

Meal benefits

Job summary

Rightsline India in Noida/NCR seeks a Product Operations Specialist (Pendo) to own administration, governance, and in‑app adoption across the Rightsline platform. You will design guides, drive feature adoption, and collaborate with PMs, CS, and Marketing to ensure tagging and instrumentation before ship.

The role emphasizes data‑driven product insight, dashboard creation, and cross‑functional collaboration with a hybrid work model in India.

Qualifications

• Hands-on Pendo administration in a B2B SaaS environment.
• Pendo Admin Certification required (on hire or within 90 days).
• Strong analytical instincts from data question to dashboard recommendations.
• Experience tagging using HTML/CSS selectors and debugging tag firing.

Responsibilities

• Own and govern Pendo instance across the Rightsline platform, including permissions, metadata mapping, segments, subscriptions, and account hygiene.
• Design and deploy in‑app guides, flows, tooltips, and resource centers to shorten time‑to‑value and drive adoption of new features.
• Build dashboards and provide product insights, adoption scores, retention trends, and churn signals for PMs and executives.
• Partner with PMs, CS, and Marketing to ensure tagging and instrumentation before release and align in‑app communications with customer lifecycle.
• Serve as internal Pendo expert across the organization, providing guidelines, documentation, and support across teams.

Skills

Pendo administration

Data analytics

HTML/CSS tagging

Governance & compliance

Stakeholder communication

Time management

Education

Bachelor's degree in Business / IS / PM

Tools

Google Workspace

Microsoft Office

Job description

Job Description - Product Operations Specialist, Pendo

About Rightsline:

At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the world’s most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.

Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.

At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation—building solutions that power the business of content worldwide.

Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.

What You Will Own:

Pendo Administration and Governance:

• Own the Pendo instance across the full Rightsline platform: user permissions, metadata mapping, segments, subscriptions, and account hygiene.
• Set and enforce tagging standards, feature/page naming conventions, and data-integrity practices so Pendo reporting is trustworthy across every product area.
• Onboard new applications and product surfaces into Pendo as the portfolio grows.
• Audit regularly against governance standards and remediate drift.

In-App Guidance and Adoption:

• Design and deploy in-app guides, walkthroughs, tooltips, and resource centers that shorten time-to-value and drive adoption of new features.
• Build onboarding flows for new users and new-feature releases in partnership with PMs and Customer Success.
• Run experiments (guide variants, polls, targeting rules) and report on what moved the needle.

Product Analytics and Customer Insight:

• Analyze usage across the platform to identify friction points, buried features, adoption gaps, and churn-risk signals.
• Build and maintain dashboards for PMs, Product Ops, and executive leadership — Product Adoption Scores, retention trends, guide engagement, cohort behavior.
• Serve as the voice of the user in data form: bring quantitative evidence into PM roadmap conversations.

Cross-Functional Partnership:

• Partner with PMs to make sure new features are tagged and instrumented before they ship, not after.
• Partner with Customer Success and Marketing so in-app communications are aligned with the broader customer lifecycle.
• Act as the internal first line of support for Pendo across the org — office hours, Slack channel, documentation, working sessions
• *Collaborate with cross-functional teams
• *Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

• Bachelor's degree in Business, Information Systems, Product Management, or a related field — or equivalent professional experience.
• 4+ years of hands-on Pendo administration experience in a B2B SaaS environment.
• Pendo Admin Certification required — either held at hire, or completed within the first 90 days of joining.
• Strong analytical instincts — comfortable moving from a data question to a segment definition to a dashboard to a recommendation.
• Working knowledge of HTML/CSS selectors for tagging. You can debug why a tag isn't firing without needing an engineer.
• Track record of shipping in-app guidance that measurably improved adoption or reduced support load.
• Comfort setting and enforcing governance standards across multiple teams without a compliance-officer tone.
• Excellent written communication — you can turn a Pendo dashboard into a two-paragraph takeaway a PM or exec will actually read.
• Ability to manage multiple concurrent projects in a deadline-driven environment and prioritize accordingly.
• Self-directed — able to make sound judgments and resolve problems without close supervision.
• Proficiency with Google Workspace and Microsoft Office for documentation, reporting, and stakeholder communication.
• Fluent English and the ability to overlap with US working hours for real-time collaboration.

Work Environment & Expectations:

• Noida/NCR based
• Demonstrates flexibility to work in required shifts.
• Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.
We offer a structured yet flexible work environment that balances performance with employee well-being.

Our benefits framework for India includes:

• Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
• Comprehensive Group Medical Insurance covering employees and their eligible dependents
• Group Personal Accident Insurance for enhanced financial security
• In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
• Hybrid work model with clearly defined collaboration days
• Structured and transparent leave policy
• Career growth and advancement opportunities within a rapidly scaling global SaaS organization
• Continuous learning, upskilling, and leadership development support
• Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process:

• HR Screening
• Technical / Functional Interview
• Assessment (As applicable)
• Leadership Round
• Offer Rollout

Information Security & Compliance Responsibilities:

• Adhere to ISMS policies and procedures
• Protect confidential and customer data
• Report security incidents
• Participate in compliance trainings and audits

Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities:

• Follow role-based access control principles
• Safeguard credentials

Equal Opportunity Statement:

Rightsline is an equal opportunity employer committed to diversity and inclusion.

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.