Application Support Generalist

Rightsline Solution

Dadri

Hybrid

INR 400,000 - 700,000

Full time

14 days+

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Benefits offered by this job

Provident Fund

Group Medical Insurance

In-office meal benefits

Flexible working hours

Career growth opportunities

Job summary

Rightsline Solution located in Dadri, Uttar Pradesh is seeking a Technical Support Specialist to manage support tickets, ensure customer satisfaction, and troubleshoot API issues. The ideal candidate has over 1 year of experience in a B2B support role, holds a relevant degree, and has strong communication skills. The position offers competitive compensation, a hybrid work model, and opportunities for career growth within a collaborative environment.

Qualifications

1+ years experience in a B2B technical support role.
Proficiency in reading and writing in English is required.
Ability to troubleshoot and resolve technical issues.

Responsibilities

Manage and resolve support tickets via software.
Identify customer needs to achieve satisfaction.
Provide documentation for knowledge base articles.

Skills

Technical support experience

Communication skills

Problem-solving skills

SQL understanding

Familiarity with ticket management software

Education

BCOM, BBA, BA, or MBA

Tools

JIRA

Excel

Job description

About Rightsline

At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the worlds most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.

Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.

At Rightsline, we combine deep industry expertise with cutting‑edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation—building solutions that power the business of content worldwide.

Joining Rightsline means becoming part of a collaborative, forward‑thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.

What You Will Own

Ticket Management

Manage and resolve support tickets via software configuration, reporting, and database queries
Triage issues into appropriate categories based on guidance and rules

Customer Satisfaction

Identify and assess customer needs to achieve satisfaction
Build trust through open and interactive communication

Technical Support

Troubleshoot and assist customers with API issues and requests
Assist with virtual customer training sessions and webinars

Collaboration

Work with internal teams to resolve customer tickets within internal SLAs
Participate in customer ticket prioritization meetings

Documentation and Knowledge Management

Provide accurate and complete information using the right methods and tools
Keep records of customer interactions via provided tools
Assist with documentation for knowledge base articles as needed
Collaborate with cross‑functional teams
Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring

1+ years experience in a B2B technical support role.
BCOM,BBA, BA & MBA would be preferred.
Ability to write clearly and concisely, and communicate instructions or explanations appropriately.
Proficiency in reading and writing in English is required.
Strong sense of ownership and proven ability to adapt.
Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.)
Proficient in Excel and data manipulation
Understanding of SQL and database practices.
Excellent communication and customer service skills
Ability to troubleshoot and resolve technical issues
Strong problem‑solving and analytical skills
Experience with ticket management systems and software configuration
Ability to work collaboratively with internal teams and build sustainable customer relationships

Work Environment & Expectations

Noida/NCR based
Demonstrates flexibility to work in required shifts.
Compliance with security and remote working policies

Compensation & Growth

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.

We offer a structured yet flexible work environment that balances performance with employee well‑being. Our benefits framework for India includes:

Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
Comprehensive Group Medical Insurance covering employees and their eligible dependents
Group Personal Accident Insurance for enhanced financial security
In‑office meal benefits, including sponsored breakfast, lunch, and evening snacks
Hybrid work model with clearly defined collaboration days
Flexible working hours, role‑dependent
Structured and transparent leave policy
Career growth and advancement opportunities within a rapidly scaling global SaaS organization
Continuous learning, upskilling, and leadership development support
Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross‑functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people‑first organization, we are committed to building a high‑performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process