Delivery Manager

Rightsline; Dadri; Vor Ort; INR 1.800.000 - 3.000.000; Vollzeit

Benefits dieser Stelle

Provident Fund

Medical Insurance

In‑office meals

Hybrid work model

Flexible working hours

Leave policy

Career growth

Zusammenfassung

Rightsline India is seeking a Delivery Manager to lead a small team of Delivery Leads and ensure successful delivery of implementation, upgrades, and advancement projects in a fast-paced SaaS environment.

You will mentor team members, manage project plans, risk, and customer communications, collaborate with cross-functional teams, and ensure adherence to ISO 27001, SOC 1, and SOC 2 controls while delivering high-quality services.

Qualifikationen

• Bachelor’s degree is required.
• 5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.
• Minimum 2 years of experience leading or mentoring project teams.
• Experience managing multiple customer-facing software implementation projects.
• Strong stakeholder management and customer communication skills.
• Analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with Agile or Hybrid Agile delivery methodologies.
• Jira project management experience preferred.
• PMP, Prince2, Scrum Master, or equivalent certifications preferred.
• Strong working knowledge of Microsoft Office and Google Workspace.

Aufgaben

• Lead a team of Delivery Leads and provide guidance and performance feedback.
• Oversee multiple concurrent implementation and advancement projects.
• Create and monitor project plans, milestones, risks, dependencies, and status reports.
• Escalate delivery issues and coordinate resolutions with leadership.
• Monitor project health, delivery KPIs, customer commitments, and timelines.
• Facilitate project governance and delivery reviews.
• Collaborate with Solutions, Product, QA, and Enablement teams for project success.
• Manage project scope, changes, and delivery risks.
• Track billable and non-billable utilization and milestones.
• Support continuous improvement and delivery best practices.
• Coordinate with third-party vendors and integration partners as needed.
• Collaborate with cross-functional teams.
• Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks.

Kenntnisse

Stakeholder management

Communication skills

Analytical skills

Organizational skills

Problem-solving

Agile delivery

Jira

Hybrid Agile

Ausbildung

Bachelor's degree in business, Information Technology, Engineering, or related discipline

Tools

Jira

Microsoft Office

Google Workspace

Jobbeschreibung

The Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Job Description:

The Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:

• Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.
• Oversee multiple concurrent implementation and advancement projects.
• Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.
• Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.
• Monitor project health, delivery KPIs, customer commitments, and implementation timelines.
• Facilitate project governance, customer status meetings, and internal delivery reviews.
• Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.
• Manage project scope, change requests, and delivery risks.
• Track billable and non-billable utilization, project progress, and delivery milestones.
• Support continuous improvement initiatives and contribute to delivery best practices.
• Coordinate with third-party vendors and integration partners where required.
• Collaborate with cross-functional teams
• Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

• Bachelor’s degree in business, Information Technology, Engineering, or related discipline.
• 5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.
• Minimum 2 years of experience leading or mentoring project teams.
• Experience managing multiple customer-facing software implementation projects.
• Strong stakeholder management and customer communication skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with Agile or Hybrid Agile delivery methodologies.
• Jira project management experience preferred.
• PMP, Prince2, Scrum Master, or equivalent certifications preferred.
• Strong working knowledge of Microsoft Office and Google Workspace.

Success Measures:

• On-time delivery of assigned projects
• Customer satisfaction and stakeholder feedback
• Effective management of project risks and escalations
• Team performance and delivery quality
• Successful execution of multiple concurrent implementations

Work Environment & Expectations:

• Noida/NCR based
• Demonstrates flexibility to work in required shifts.
• Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well‑being. Our benefits framework for India includes:

• Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
• Comprehensive Group Medical Insurance covering employees and their eligible dependents
• Group Personal Accident Insurance for enhanced financial security
• In‑office meal benefits, including sponsored breakfast, lunch, and evening snacks
• Hybrid work model with clearly defined collaboration days
• Flexible working hours, role‑dependent
• Structured and transparent leave policy
• Career growth and advancement opportunities within a rapidly scaling global SaaS organization
• Continuous learning, upskilling, and leadership development support
• Quarterly employee engagement initiatives, along with celebrations and recognition programs

Hiring Process:

• HR Screening
• Technical / Functional Interview
• Leadership Round
• Offer Rollout

Information Security & Compliance Responsibilities:

• Adhere to ISMS policies and procedures
• Protect confidential and customer data
• Report security incidents
• Participate in compliance trainings and audits

Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & ControlResponsibilities:

• Follow role-based access control principles
• Safeguard credentials
• Ensure authorized system usage

Equal Opportunity Statement:

Rightsline is an equal opportunity employer committed to diversity and inclusion.

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.