Product Operations Manager

Zarthi; Dadri, Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Zarthi is seeking a Product Operations Manager to enhance efficiency by streamlining workflows and coordinating across Product, Engineering, and other business units. You will identify operational gaps, implement process improvements, and support strategic initiatives.

You will lead cross-functional syncs, develop SOPs, and track KPIs, driving timely resolutions and continuous improvement across teams while reporting to senior leadership.

Qualifications

• Bachelor’s degree in related field required.
• 2–4 years in Product Operations or related roles.
• Strong analytics and stakeholder management.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and drive cross-functional initiatives.

Responsibilities

• Partner with Product and business teams to close process gaps.
• Lead cross-departmental syncs to track items and surface blockers.
• Develop SOPs and escalation frameworks.
• Track KPIs related to coordination health and SLAs.
• Present recommendations to senior stakeholders.
• Oversee incident and problem management.
• Conduct operational reviews with leadership.
• Identify risks and mitigation plans.

Skills

Analytical thinking

Stakeholder management

Cross-functional collab

Process improvement

Education

Bachelor’s degree in Business Administration / Engineering / Operations

Job description

About the Role:

We are looking for a Product Operations Manager to improve operational efficiency by driving cross-functional collaboration, streamlining processes, and ensuring smooth execution across teams. The ideal candidate will work closely with the Product and internal business teams to identify operational gaps, improve workflows, and support strategic initiatives.

Key Responsibilities:

• Partner with Product and internal business teams to identify process gaps in how product capabilities connect to downstream operational systems, and lead initiatives to close those gaps.
• Lead recurring cross-departmental sync cadences to track open items, surface blockers, and drive resolution with urgency and accountability.
• Develop and maintain process documentation, Standard Operating Procedures (SOPs), and escalation frameworks for workflows that span multiple internal teams.
• Track and report operational KPIs related to cross-team coordination health, workflow accuracy, and interdepartmental SLA adherence.
• Structure and drive strategic alignment initiatives by gathering inputs across departments, leading analyses, and presenting recommendations to senior stakeholders.
• Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues
• Conduct operational reviews with leadership.
• Identify risks and implement mitigation plans.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, Operations, or a related field.
• 2-4 years of experience in Product Operations, Business Operations, Program Management, Operations, or a similar role.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Experience creating process documentation and SOPs.
• Ability to manage multiple priorities and collaborate effectively across cross-functional teams.