Operations Manager

Training Basket; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Training Basket in India is seeking an experienced Operations Manager to oversee daily business activities and drive efficiency. You will develop policies, monitor KPIs, manage budgets, coordinate with departments, and lead teams to achieve organizational goals.

The role focuses on service quality, stakeholder relationships, risk mitigation, and strategic planning to support growth. The position requires strong leadership, excellent communication, and hands-on experience in operations

Qualifications

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Solid knowledge of operations management and processes.
• Strong analytical, decision-making & problem-solving skills.
• Proficiency in MS Excel, Word & PowerPoint.
• Ability to manage multiple tasks and deadlines.
• Experience with KPI tracking and performance monitoring.
• Knowledge of process improvement and resource planning.

Responsibilities

• Manage and oversee daily business operations to ensure efficiency and productivity.
• Develop and implement operational policies, procedures, and process improvements.
• Monitor operational performance, KPIs, and productivity metrics.
• Coordinate with different departments to ensure smooth business operations.
• Manage resources, budgets, and operational expenses effectively.
• Identify operational challenges and implement effective solutions.
• Lead, supervise, and motivate teams to achieve organizational goals.
• Ensure compliance with company policies, industry standards, and applicable regulations.
• Prepare operational reports, performance reviews, and management presentations.
• Develop strategies to improve service quality, customer satisfaction, and workflow efficiency.
• Monitor project timelines and ensure timely completion of operational tasks.
• Build and maintain relationships with vendors, clients, and other stakeholders.
• Identify risks and implement measures to minimize operational disruptions.
• Support senior management in strategic planning and business growth initiatives.

Skills

Leadership

Team management

Communication

Interpersonal skills

Operations management

Analytical thinking

Decision making

Problem solving

Time management

Cross-functional coordination

Tools

MS Excel

MS Word

PowerPoint

Job description

Manage and oversee daily business operations to ensure efficiency and productivity.

Develop and implement operational policies, procedures, and process improvements.

Monitor operational performance, KPIs, and productivity metrics.

Coordinate with different departments to ensure smooth business operations.

Manage resources, budgets, and operational expenses effectively.

Identify operational challenges and implement effective solutions.

Lead, supervise, and motivate teams to achieve organizational goals.

Ensure compliance with company policies, industry standards, and applicable regulations.

Prepare operational reports, performance reviews, and management presentations.

Develop strategies to improve service quality, customer satisfaction, and workflow efficiency.

Monitor project timelines and ensure timely completion of operational tasks.

Build and maintain relationships with vendors, clients, and other stakeholders.

Identify risks and implement measures to minimize operational disruptions.

Support senior management in strategic planning and business growth initiatives.

Requirements

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Good knowledge of operations management and business processes.

Strong analytical, decision-making, and problem-solving skills.

Proficiency in MS Excel, Word, and PowerPoint.

Ability to manage multiple tasks and meet deadlines.

Experience with KPI tracking, reporting, and performance monitoring.

Knowledge of process improvement and resource planning.

Strong organizational and time management skills.

Ability to coordinate with cross-functional teams.