Product Manager (Hotels)

MakeMyTrip; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MakeMyTrip's Domestic Hotels Product Team seeks a Product Manager to own the end-to-end lifecycle from concept to launch, driving cross-functional collaboration to deliver customer-first hotel experiences. You will shape strategy, roadmaps and post-launch improvements across frontend and backend systems.

With a focus on data-driven decision making, you will optimize funnels, conversions and retention while partnering with Revenue, Category, Supply, Design and Technology teams to deliver cohesive

Qualifications

• Engineering or Management degree from a reputed institute with 3–4 years in product management for consumer-facing tech businesses.
• Experience managing full product lifecycle using agile methods, including requirement definition and metric tracking.
• Experience with analytics, large datasets, and tools like Excel/PowerPoint; SQL knowledge preferred.
• Exposure to ML/GenAI-powered customer experiences and personalization is a plus.

Responsibilities

• Define and drive the product vision and strategy for Domestic Hotels, aligning with growth and customer experience goals.
• Lead end-to-end lifecycle from strategy to feature launches and post-launch optimization.
• Own scalable product systems to improve funnel efficiency, conversion, retention and post-sales UX.

Skills

Product management

Agile methodologies

Data analysis

Cross-functional collaboration

Education

Engineering or Management degree

Tools

Excel

PowerPoint

SQL

Google Analytics

Job description

The Domestic Hotels Product Team strives to delivering unparalleled experiences for customers seeking hotel accommodations. Our efforts are led by a profound understanding of customer challenges, extensive data analysis, and identification of root causes. From architecting powerful backend systems to creating intuitive, delightful user journeys, the function is shaping the future of Hotels making every booking effortless, personalized, and unforgettable.

About the Role

As a Product Manager, the responsibility will be to lead high-impact initiatives in a fast-paced, innovation-driven environment. The role entails full ownership of the product lifecycle from concept and strategy to launch and ongoing enhancement while working closely with cross-functional teams to drive measurable improvements. This position offers the opportunity to collaborate with leading industry professionals and influence the creation of exceptional, customer-first experiences in the Hotels space. .

What will you be doing

• Define and drive the product vision and strategy for Domestic Hotels, aligning initiatives with growth, revenue, and customer experience goals.
• Lead the end-to-end product lifecycle — from strategy and roadmap to feature launches and post-launch optimization.
• Own and optimize scalable product systems to improve funnel efficiency, conversion, retention, and the post-sales consumer experience.
• Design seamless, high-impact experiences for consumers and accommodation partners across frontend and backend platforms.
• Collaborate with cross-functional teams — Revenue, Category, Supply, Design, and Technology — to deliver cohesive, high-impact product solutions.
• Leverage data, insights, and experimentation to solve core user and business problems at scale.
• Drive product adoption and engagement by applying deep empathy for customers and partners and iterating on the product experience.
• Lead product releases in collaboration with Engineering, Design, and QA to ensure quality and timely delivery.
• Define, track, and optimize key product KPIs across acquisition, conversion, retention, and revenue to maximize business impact.
• Continuously analyze market trends, customer feedback, and post-launch performance to refine the product roadmap and drive growth.

Qualification & Experience

• Engineering & Management graduates from reputed institutes with 3 to 4 years of experience in product management roles for consumer-facing, technology-enabled businesses.
• Experience managing the complete product lifecycle using agile methodologies including requirement definition, prioritization, user experience design and metric tracking.
• Experience working with complex datasets using analytical tools and techniques. Proficiency in Excel, PowerPoint and SQL is expected.
• Prior experience with product analytics tools such as Google Analytics, Adobe Analytics, Amplitude or Mixpanel will be an added advantage.
• Experience in travel, mobility, e-commerce or marketplace businesses.
• Exposure to ML or GenAI-powered customer experiences.
• Experience with personalization, recommendation systems or conversational interfaces.
• Experience working with large-scale consumer products serving millions of users.

Key Success Factors for the Role

• A passion for solving complex customer problems through technology, data and innovation.
• Strong product thinking with the ability to translate ambiguous business challenges into structured product solutions.
• Deep curiosity about emerging ML and GenAI capabilities and their application in creating superior customer experiences.
• Strong analytical mindset with the ability to work with large datasets and make data-driven decisions.
• Good understanding of technology systems and how technical decisions influence product outcomes and scalability.
• Ability to influence and collaborate effectively across business, engineering, design, analytics and leadership teams.
• High ownership mindset with the ability to independently drive initiatives from ideation to execution.