IT Product Manager (Online Travel Technology)

Ethics Infotech LLP; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ethics Infotech LLP in India is seeking an IT Product Manager (Online Travel Technology) to own the product vision, roadmap, and KPIs across B2C, B2B, and corporate travel platforms, including TMC, Flights, Hotels, and Dynamic Packaging.

You will coordinate with UI/UX, engineering, and marketing; drive API integrations with GDS and hotel APIs; manage pricing, inventory, and analytics to improve conversion and revenue while ensuring data security and governance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.
• MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.

Responsibilities

• Define product vision, roadmap and KPIs for TMC, B2C, B2B, and Corporate platforms.
• Own pricing logic, markups, offers, coupons, and dynamic packaging.
• Coordinate with UI/UX designers to ensure world-class user experience.
• Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators) and manage inventory logic.
• Translate business requirements into BRDs/PRDs, user stories and acceptance criteria.
• Drive analytics for travel usage trends and revenue outcomes.
• Ensure compliance, data privacy, security norms and audit trails.

Skills

Product management

OTA knowledge

API integrations

Data analytics

Stakeholder management

Education

Bachelor's in CS/IT/Engineering

MBA / PGDM in related field

Tools

Jira

Postman

Swagger/OpenAPI

Google Analytics

Job description

IT Product Manager (Online Travel Technology)

Define and execute product vision, roadmap, and KPIs for:

• Corporate Travel Management System (TMC)

Align product goals with business revenue, margin optimization, and scalability

Prioritize features based on business impact, user feedback, and technical feasibility

Drive automation to reduce manual operations and dependency

2. B2C Platform Responsibilities

• Manage flight, hotel, holiday package, bus, visa & insurance Development modules
• Improve conversion rate, booking flow, search speed, and UX
• Own pricing logic, markups , offers, coupons, and dynamic packaging
• Coordinate with UI/UX designers to ensure world‑class user experience
• Work on SEO-friendly architecture, landing pages, and CMS integrations

3. B2B Agent Platform Responsibilities

• Design agent-friendly dashboards with: Markups , credit limits, wallet system
• Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators)
• Manage rate parity, supplier mapping, and inventory logic
• Enable self‑service tools for agents (vouchers, cancellations, amendments)

4. Corporate (TMC) Platform Responsibilities

• Build & manage Corporate Travel Booking Tools (CTBT)
• Implement:
• Cost centers & employee hierarchy
• Travel Expense Management System
• Integrate billing, invoicing, and credit cycles for corporates
• Support SLA tracking and account‑wise customization
• Translate business requirements into BRDs, PRDs, user stories & acceptance criteria

Work closely with:

• Business Managers
• Business Analysis team
• Frontend developers
• QA & DevOps teams

Oversee API integrations (GDS, LCCs, hotel aggregators, payment gateways)

6. Data, Analytics & Reporting

• Define product KPIs: Conversion rate, Booking success ratio, API response time
• Drive analytics for: Agent & corporate usage trends
• Use insights to improve product & revenue outcomes
• Act as the single point of contact between: Business teams, Operations, Finance, Technology
• Manage third‑party tech vendors & API providers
• Coordinate with marketing for campaigns, offers & landing pages
• Support customer service teams with system enhancements

8. Compliance, Security & Best Practices

• Ensure compliance with: Data privacy & security norms
• Maintain audit trails for bookings, payments, and cancellations
• Drive documentation and SOP adherence

Role & Responsibilities

1. Educational Qualification

Bachelor’s degree in Computer Science , Information Technology, Engineering or a related discipline.

MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.

2. Professional Experience

8-10 years of overall experience , with at least 5-8 years in Product Management / Product Ownership .

Mandatory experience in Online Travel, OTA, Travel Technology, TMC, Airline, Hotel, Hospitality, or Travel Marketplace .

Proven experience owning products from requirement discovery → product definition → development - UAT - launch - post-production enhancement .

Experience managing B2C, B2B, B2B2C and/or Corporate Travel platforms is preferred.

Strong understanding of OTA architecture and online booking ecosystems .

Hands‑on understanding of travel booking flows across:

• Flights
• Hotels
• Holidays / Packages
• Activities / Experiences
• Transfers / Transport
• Bus / Rail, where applicable

Good understanding of GDS, NDC, airline APIs, hotel APIs, aggregators and supplier connectivity .

Knowledge of Amadeus, Sabre, Travelport/Galileo, TBO, Hotelbeds or similar platforms is an advantage.

Understanding of PNR, ticketing, fare rules, cancellations, refunds, amendments, reissues, ancillaries and supplier reconciliation for flight products.

Excellent communication with technical & non-technical stakeholders

Experience with Project management tools like:

• JIRA / ClickUp / Asana/ Atlassian /GIT
• Google Analytics / Mixpanel

Exposure to:

• Dynamic packaging

4. Technical & API Skills

Strong understanding of REST APIs, JSON/XML, API authentication, request/response structures, webhooks and third‑party integrations .

Ability to understand API documentation, data mapping, API workflows and integration dependencies .

Working knowledge of Postman, Swagger/ OpenAPI and API testing .

Good understanding of microservices, databases, cloud architecture, caching and system integrations .

Basic understanding of SQL for data validation, troubleshooting and product analytics.

Ability to work closely with Engineering/Development teams on technical feasibility, architecture discussions and production issues.

Ability to handle pressure & multiple stakeholders