Product Manager – AI-Ready CRM Platform

Modlix; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A tech-driven firm in Bengaluru is looking for a Product Manager to own the CRM vision and roadmap. This role requires strong CRM and SaaS experience, with responsibilities including identifying user pain points and defining workflows. Candidates should have 4+ years of product management experience, a solid understanding of APIs, and a keen interest in AI-driven automation. It's a great opportunity for someone eager to shape the future of CRM systems.

Qualifications

• 4+ years of Product Management experience in SaaS.
• Hands-on experience with CRM or workflow-driven systems.
• Strong analytical mindset and structured problem-solving.

Responsibilities

• Own the CRM vision, roadmap, and MVP scope.
• Identify workflow gaps, user pain points, and integration needs.
• Define user personas and translate business workflows into product requirements.

Skills

CRM experience

SaaS experience

API understanding

Analytics skills

Job description

Modlix is an AI-powered marketing operating system for SMBs, offering an all-in-one platform that integrates website creation, digital marketing, CRM, post-sales management, and analytics. We empower businesses to scale their digital presence under one unified system.

We are hiring a Product Manager with strong CRM/SaaS experience, solid understanding of APIs & integrations, and a growing interest in AI-driven automation. You will own the CRM roadmap, drive technical product decisions, and partner with engineering/design to ship a simple, scalable CRM experience.

Key Responsibilities

• Own the CRM vision, roadmap, and MVP scope.
• Identify workflow gaps, user pain points, and integration needs.
• Define user personas: sales teams, managers, admins.
• Translate business workflows into clear, structured product requirements.

CRM Core Feature Execution

• Prioritize and own modules like Leads, Deals, Pipelines, Activities, and Configurations.
• Define user stories, acceptance criteria, and configuration-driven workflows.
• Drive UX for sales workflows, automation, and customizations.
• Identify practical AI use cases (lead scoring, recommendations, enrichment, deduplication).
• Work with engineering/data teams to scope AI MVPs.
• Ensure AI features are simple, explainable, and value-driven.

Metrics & Validation

• Define adoption, usage, reliability, and integration health metrics.
• Track workflow efficiency and automation impact.
• Make data-informed decisions for iteration and roadmap planning.

Required Experience

• 4+ years of Product Management experience in SaaS.
• Hands-on experience with CRM or workflow-driven systems.
• Strong understanding of APIs, integrations, and backend systems.
• Ability to work closely with engineering on technical decisions.
• Experience defining and launching MVPs end-to-end.
• Strong analytical mindset and structured problem-solving.

Must Have

• Experience with CRM, ERP, or internal business platforms.
• Exposure to AI/ML features in SaaS products.
• Startup/early-stage product experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management

Industries

• Software Development