Product Manager

Ciklum; Gurugram District; On-site; INR 2,600,000 - 4,500,000; Full time

Benefits offered by this job

Medical insurance

Mental health support

Financial & legal consultations

Udemy access

Language courses

Company-paid certifications

Job summary

Ciklum is seeking a Product Manager to join our India team as a full-time contributor, focusing on Certinia PSA within a cross-functional environment. You will translate business needs into actionable stories and collaborate with engineering, UX, and sales to deliver value.

Based in India (Gurugram or Pune preferred), you will drive usability improvements, efficiencies, and training for Salesforce.com users, while supporting ongoing enhancements and issue resolution.

Qualifications

• BS/BA degree or combination of experience and formal education.
• 5+ years overall experience in product roles.
• 3+ years implementing or managing Certinia PSA.
• Experience in requirement gathering and writing detailed user stories.
• Liaising with tech teams to test and validate solutions.
• Strong cross-functional collaboration and stakeholder management.

Responsibilities

• Partner with diverse teams and business lines to deliver innovative systems.
• Bridge between business and tech stakeholders to gather needs and write user stories.
• Collaborate with system engineering on product design and integration.
• Provide training and adoption support for Salesforce.com systems.
• Provide technical and process support for Certinia PSA queries.
• Assist in issue investigation and resolution.

Skills

Product management

Stakeholder management

Communication skills

Cross-functional collaboration

Requirements gathering

User story writing

Analytical thinking

Problem-solving

Project management

Education

BS/BA degree

Tools

Salesforce

Certinia PSA

Job description

Ciklum is looking for a Product Manager to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Product Manager, become a part of a cross-functional development team engineering experiences of tomorrow. The Certinia PSA Technical Product Manager (based in India) will be part of the team responsible to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Certinia PSA (SFDC) managed by the I&E System Operations team.

Responsibilities:

• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with tech teams to test, validate and implement
• Collaborate with system engineering for products you manage including design and integration ensuring they function optimally and meet business needs
• Provide training and support adoption to the Salesforce.com systems user base
• Provide technical and process support for inquiries on Certinia PSA
• Support investigation and resolution of issues, concerns and general requests

Requirements:

• BS/BA degree or combination of experience and formal education
• 5+ years overall experience and 3+ years of experience in implementing or managing Certinia PSA
• Technical Product Manager experience in requirement gathering, detailed user story writing, liaising with tech, testing and user testing support and business inquiries
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions
• Ensure cross-collaboration between business and multiple engineering teams to deliver on shared objectives
• Strong project management, stakeholder management and communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach

Desirable:

• Salesforce.com administrator experience is a plus
• Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus
• Based in Gurgaon or Pune is a plus, but open to other locations in India

What's in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We've got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!