Product Lead - Consumer Lending

TVS Credit Services Ltd; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

TVS Credit Services Ltd. seeks a seasoned Lending Product Manager to lead the consumer lending product strategy, roadmap, and lifecycle from concept to post-launch performance.

You will partner with UX/UI, engineering, marketing, and support to deliver customer-centric experiences that drive engagement and growth. The role requires deep fintech domain knowledge, strong analytical skills, and a track record of launching successful lending products in NBFC/banking settings.

Qualifications

• Masters degree in business, CS, engineering, or related field.
• 12–15 years of lending product management experience.
• Experience with Consumer Loans and mobile apps.
• Strong analytics and problem-solving skills.
• Familiarity with mobile analytics tools such as GA and Mixpanel, ASO.
• Experience with agile methodologies and tools like Jira, Trello or Asana.
• Understanding of financial data security and compliance.
• Excellent communication and interpersonal skills.

Responsibilities

• Define the lending product vision, strategy, and roadmap aligned with business goals.
• Collaborate with UX/UI to create intuitive interfaces for customers.
• Work with engineering, design, marketing and support for delivery and iteration.
• Oversee product lifecycle from concept to post-launch performance.
• Conduct market research and competitive analysis to drive innovation.
• Act as main liaison with senior management for product communications.
• Define and monitor KPIs to track engagement and business impact.

Skills

Product Strategy

Cross-functional collaboration

Analytics & data-driven

Mobile apps

Agile methodologies

Stakeholder management

Communication skills

Education

Masters degree in business/CS/engineering or related field

Tools

Jira

Trello

Asana

Job description

Job Purpose

This position is responsible to drive the Consumer Finance strategy, development, and performance, ensuring a seamless user experience aligned with business goals. This role collaborates across teams, leverages data for continuous improvement, and optimizes engagement to enhance customer satisfaction and business growth.

Key Responsibilities

• a) Product Strategy and Roadmap: Define the lending product vision, strategy, and roadmap aligned with the company's business objectives and customer needs. Prioritize product features based on business impact, feasibility, and customer feedback.
• b) Customer-Centric Development: Collaborate with UX/UI designers to create intuitive, user-friendly interfaces that provide a smooth and engaging experience for our customers.
• c) Cross-Functional Collaboration: Work closely with engineering, design, marketing, and customer support teams to ensure successful product delivery and continuous iteration based on market feedback and analytics.
• d) Product Lifecycle Management: Oversee the entire product lifecycle from concept through launch and post-launch performance monitoring. Conduct A/B tests, gather data, and refine the app based on analytics and user feedback.
• e) Market Research & Competitive Analysis: Keep abreast of industry trends, competitor offerings, and customer feedback to drive continuous improvement and innovation in lending space.
• f) Stakeholder Management: Act as the main point of contact for respective product related communication with stakeholders including senior management, marketing, and engineering teams.
• g) Performance Metrics: Define and monitor KPIs to track app performance and user engagement, providing regular updates to leadership and recommending adjustments based on results.

Job Requirements

• Masters degree in business, Computer Science, Engineering, or related field.
• Minimum of 12-15 years of experience in lending product management, preferably in the fintech, banking or NBFC sector.
• Strong knowledge of product development processes, including experience in Consumer Loans and mobile applications.
• Proven track record of launching and managing successful lending products that drive customer engagement and business growth.
• Experience working with cross-functional teams, including design, engineering, and marketing.
• Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies.
• Familiarity with mobile analytics tools (e.g., Google Analytics, Mixpanel, etc.) and app store optimization (ASO).
• Knowledge of financial products, especially in the NBFC space & in lending.
• Experience with agile methodologies and project management tools like Jira, Trello, or Asana.
• Understanding of mobile app security and compliance regulations, especially related to financial data.
• Significant attention to detail
• Excellent communication, presentation, and interpersonal skills
• Highly determined, system thinker, go getter attitude person