Product Craft Coach – Product Management Excellence

ULTISOURCE; Bengaluru; Presencial; INR 4.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

ULTISOURCE in Bengaluru seeks a senior Product Craft Coach to elevate product management practices across the organization. The role emphasizes discovery, strategy, roadmapping, prioritization, and customer-centric delivery without owning a single product.

You will coach PMs and leaders, develop reusable frameworks and playbooks, and raise PM maturity across teams in the Banking/FinTech domain.

Formación

• Extensive hands-on experience in Product Management within software/technology products.
• Strong expertise across the Product Management lifecycle: discovery, strategy, roadmapping, prioritization, delivery, outcomes.

Responsabilidades

• Coach and mentor Product Managers and leaders across levels.
• Define and evolve Product Management frameworks, playbooks, templates, and standards.
• Drive customer-centric discovery and value-driven roadmaps; guide prioritization and delivery.

Conocimientos

Product Practices

Standards

Product Capabilities

Enablement

Strategy

Operations

Descripción del empleo

Client Type: Product Company

Job Type: Full Time With Client

Work Mode: Hybrid

Experience:14 – 21 Years

Skills: Product Practices & Standards, Product, Capability Development, Enablement, Strategy, Operations

We are hiring for a leading product-based technology company in the Banking and FinTech domain, building cloud-based solutions used by financial institutions.

About the Role

We are looking for an experienced Product Craft Coach to strengthen Product Management capabilities, practices, and standards across the organization.

This is a senior Individual Contributor role for an accomplished Product Management professional with deep hands-on experience in product discovery, strategy, roadmapping, prioritization, delivery, and customer-centric product development who is passionate about developing other Product Managers.

Unlike a traditional Product Manager position, this role will not own a specific product or roadmap. Instead, the Product Craft Coach will work across Product teams to:

• Coach and mentor Product Managers and Product leaders.
• Improve Product Management practices and ways of working.
• Develop reusable frameworks, playbooks, templates, and standards.
• Build Product Management capabilities across the organization.
• Establish a consistent culture of Product Management Excellence.

Key Responsibilities

Product Coaching & Mentoring

• Coach and mentor Product Managers and Product leaders across different levels.
• Provide practical guidance on discovery, product strategy, roadmapping, prioritization, execution, and stakeholder management.
• Conduct individual and team coaching sessions to strengthen Product Management skills and decision-making.
• Help PMs navigate complex product challenges and improve customer and business outcomes.
• Provide structured feedback and support continuous professional development.

Product Practices & Standards

• Define and improve Product Management frameworks, playbooks, templates, standards, and best practices.
• Establish consistent approaches to product discovery, customer validation, strategy, roadmapping, backlog management, and delivery.
• Identify gaps in existing Product Management practices and recommend scalable improvements.
• Help teams move from feature/output-oriented delivery toward customer-value and outcome-driven Product Management.
• Promote evidence-based decision-making using customer insights, experimentation, product data, and business outcomes.

Product Discovery & Strategy

• Coach teams on effective product discovery and customer-validation techniques.
• Help Product Managers translate customer problems into clear product opportunities.
• Guide teams in defining product vision, strategy, objectives, and roadmaps.
• Strengthen prioritization based on customer value, business impact, technical feasibility, risk, and strategic alignment.
• Help teams break complex initiatives into meaningful and incremental product outcomes.

Product Capability Development

• Define and evolve Product Management competency and maturity frameworks.
• Identify capability gaps and develop targeted learning initiatives.
• Create and facilitate training programs, workshops, product clinics, practical exercises, and learning resources.
• Support onboarding and development programs for Product Managers.
• Partner with Product leadership to continuously improve Product Management maturity.

Product Community & Continuous Improvement

• Build and facilitate a strong Product Management Community of Practice.
• Organize knowledge-sharing sessions, workshops, case studies, and peer-learning forums.
• Promote collaboration and consistent Product Management practices across distributed teams.
• Assess Product Management maturity and identify opportunities for improvement.
• Measure the adoption and effectiveness of Product Management practices and continuously refine them.

Required Skills & Experience

• Extensive hands-on experience in Product Management within software, SaaS, digital, or technology products.
• Strong expertise across the Product Management lifecycle, including:
  • Product Discovery & Customer Validation
  • Product Strategy & Vision
  • Roadmap Development
  • Prioritization
  • Backlog Management
  • User Stories & Story Decomposition
  • Product Delivery
  • Product Metrics & Outcome Measurement
• Ability to coach both experienced Product Managers and Product leaders.
• Strong understanding of modern, customer-centric and outcome-driven Product Management practices.
• Experience collaborating with Engineering, UX/Design, Research, Architecture, and business stakeholders.
• Strong facilitation experience across workshops, coaching sessions, product reviews, or training programs.
• Excellent communication, influencing, and stakeholder-management skills.
• Ability to influence multiple teams without direct reporting authority.

Highly Preferred

• Experience with Product Management CoE, Product Excellence, Product Enablement, Product Operations, or similar functions.
• Experience creating PM frameworks, playbooks, templates, standards, or operating models.
• Experience developing Product Management competency or maturity frameworks.
• Experience designing and delivering PM training programs, workshops, or learning curricula.
• Experience building or leading a Product Management Community of Practice.
• Experience coaching Product Managers across multiple teams or product portfolios.
• Background in a large product company, Enterprise SaaS, FinTech, Digital Banking, or technology organization is advantageous.