Implementation Analyst I

Sinch; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Sinch is seeking an Implementation Analyst I to design, configure, test, and support chatbot and workflow automation solutions using low-code platforms. You will translate business requirements into reliable automation, ensure quality, and adhere to best practices.

The ideal candidate brings hands-on experience with Chatlayer or Node-RED, API integration skills, strong analytical thinking, and a proactive learning mindset to adapt to evolving technologies and project priorities.

Qualifications

• B.E./B.Tech in CS/IT or related engineering discipline.
• 1–3 years of chatbot development and workflow automation experience.
• Experience with Chatlayer, Node-RED, Power Automate or similar platforms.
• Knowledge of REST/JSON and SOAP API integrations.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Design and develop automation workflows and chatbot solutions using Chatlayer, Node-RED, or similar low-code platforms.
• Configure, develop, test, and deploy chatbot solutions based on business requirements.
• Implement conversational flows, business logic, and workflow automation.
• Support enhancements and maintenance of existing chatbot implementations.
• Develop and integrate chatbot workflows with REST (JSON) and SOAP APIs.
• Configure third-party system integrations using APIs.
• Perform functional testing and quality assurance of chatbot and workflow solutions.
• Troubleshoot and resolve workflow, chatbot, and integration issues.
• Prepare workflow documentation and implementation guides.

Skills

Chatbot development

Workflow automation

Problem-solving

Analytical thinking

Communication skills

Learning mindset

Team collaboration

Independent work

Python

JavaScript

Education

B.E./B.Tech in Computer Science/Information Technology or related engineering discipline

Tools

Chatlayer

Node-RED

Power Automate

Python

JavaScript

Job description

Role Summary

The Implementation Analyst I role is responsible for developing, configuring, testing, and supporting chatbot and workflow automation solutions using low-code platforms. The role focuses on implementing business requirements through chatbot development, workflow automation, and API integrations while ensuring solution quality and adherence to best practices.

The ideal candidate should possess a strong mix of:

• Chatbot and workflow development
• Low-code platform knowledge (Chatlayer, Node-RED or similar)
• API integration and troubleshooting
• Problem-solving and analytical skills
• Learning mindset and technical curiosity

Key Responsibilities

Chatbot & Workflow Development

• Design and develop automation workflows and chatbot solutions using Chatlayer, Node-RED, or similar low-code platforms.
• Configure, develop, test, and deploy chatbot solutions based on business requirements.
• Implement conversational flows, business logic, and workflow automation.
• Support enhancements and maintenance of existing chatbot implementations.

Automation & Integration

• Develop and integrate chatbot workflows with REST (JSON) and SOAP APIs.
• Configure third-party system integrations using APIs.
• Assist in implementing workflow automation to improve business processes.
• Perform API testing and troubleshoot integration-related issues.

Testing & Support

• Perform functional testing and quality assurance of chatbot and workflow solutions.
• Troubleshoot and resolve workflow, chatbot, and integration issues.
• Ensure chatbot implementations comply with security and data protection guidelines.
• Provide production support and bug fixes for deployed solutions.

Documentation & Process

• Prepare workflow documentation and implementation guides.
• Follow coding standards and implementation best practices.
• Continuously learn new automation technologies and contribute to process improvements.

Required Qualifications

Education

• B.E. / B.Tech in Computer Science, Information Technology, or related engineering discipline.

Experience

• 1 to 3 years of experience in chatbot development, workflow automation, low-code platforms, or application development.

Required Skills & Knowledge

• Experience with Chatlayer, Node-RED, Power Automate, or similar automation platforms.
• Experience developing chatbot solutions from design through deployment.
• Good understanding of workflow design and automation concepts.
• Basic knowledge of REST (JSON) and SOAP API integrations.
• Understanding of third-party API integration concepts.
• Basic knowledge of Python.
• Basic understanding of relational databases and SQL.
• Knowledge of JavaScript fundamentals.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work independently as well as collaboratively within a team.
• Ability to learn new technologies and adapt to changing priorities.

Preferred Skills

• Familiarity with Active Directory (AD), LDAP, SAML, Single Sign-On (SSO), Identity Management (IDM), SSL/TLS, PKI, HTTP/HTTPS, DNS, and URI concepts.
• Exposure to chatbot platforms, conversational AI, or workflow automation tools.
• Understanding of software development lifecycle (SDLC) and testing practices.
• Exposure to enterprise application integrations will be an added advantage.