Process Trainer-BPO

Valuestream Business Solutions Pvt ltd; Bengaluru; On-site; INR 406,224 - 486,576; Full time

Job summary

Valuestream Business Solutions Pvt ltd in Bengaluru is seeking a qualified Process Trainer with at least 2 years of experience in the BPO/ITES industry. The role involves managing training documentation, providing necessary evaluations, and conducting refresher sessions based on training needs.

The ideal candidate should hold a graduation or post-graduation degree. The position offers a salary of up to ₹40,000 and works primarily in Marathahalli, a key area with convenient access.

Qualifications

• Minimum 2 years of experience as a trainer in the BPO/ITES industry.
• Ability to maintain training documents and provide necessary feedback.
• Strong skills in conducting refresher trainings based on training needs.

Responsibilities

• Manage training documentation and feedback monitoring.
• Track performance metrics like CSAT and Escalations.
• Conduct and oversee refresher training sessions based on TNI.

Skills

Training Documentation

Performance Monitoring

Customer Service

Education

Graduation or Post Graduation

Job description

Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.

Job Description

Dear Candidates,

We have an opening for /Process Trainer/ BPO Trainer, interested candidates can walk-down to our office

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi (9945764799)

Role & Responsibilities:

• Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
• Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
• Ensure successful execution of training needs.
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Should send reports/MIS to the Operations team on the progress/pending status of activities.
• Should participate in Internal & External Calibrations
• Should conduct refresher trainings based on TNI

Eligibility Criteria:

• Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
• Qualification: Graduation/ Post Graduation
• Work location: Marathahalli
• Age limit: Below 33yrs
• Salary: Upto 40K

Interview Venue

Valuestream Business Solutions Pvt ltd 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037

Landmark: Near Sidewalk Club near bata showroom (Marathahalli Multiplex)

Qualifications

Any Graduation/ Any Post graduation