Opening For Process Trainer - International - Chennai

Hexaware Technologies; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

Hexaware Technologies in Chennai invites applications for a Process Trainer role in our inbound customer service BPO. The candidate should have at least 2 years of proven experience as a process trainer and a background in customer service, with strong knowledge of TNA/TNI/TTT/OJT methodologies.

The role requires hands-on experience with throughput percentage calculations and RAG analysis; the candidate must be ready for a 5-day workweek with 24/7 rotational shifts and immediate joining notice.

Qualifications

• 2+ years documented experience as Process Trainer is required.
• Candidate should have Customer service background.
• Expertise into TNA/TNI/TTT/OJT methodologies.
• Proficient in throughput percentage calculation & RAG analysis.

Skills

Process Trainer

Customer service

TNA/TNI/TTT/OJT

Throughput calculations

Job description

• 2+ years documented experience as Process Trainer is required.
• Candidate should have Customer service background.
• Expertise into TNA/TNI/TTT/OJT methodologies.
• Proficient in throughput percentage calculation & RAG analysis.

Industry: BPO Process: Inbound customer service

Notice Period: Only Immediate joiners to 30 days notice

5 days working with 24/7 rotational shift.

Interested can share resume on - [e-mail]