Process Trainer

Ruralshores; Kushinagar, Gorakhpur District, Deoria; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Collaborative work environment

Career growth

Job summary

Ruralshores in Uttar Pradesh is seeking a Process Trainer to deliver voice process training to new hires and refresher sessions for the BPO team. The role focuses on coaching, nesting support, assessing trainees, and closing skill gaps in collaboration with operations and quality teams.

You will work in a collaborative environment, driving career growth and hands-on training excellence for call center professionals. Prior experience in BPO/training is essential, with 1–4 years in relevant roles.

Qualifications

• Conduct new-hire/refresher training for BPO voice process
• Assess trainees and provide coaching
• Identify skill gaps and coordinate with Ops & Quality

Responsibilities

• Conduct new-hire/refresher training for BPO voice process, assess trainees, provide coaching, support nesting, identify skill gaps, and coordinate with Ops & Quality.

Skills

Voice process training

Coaching

Training needs analysis

BPO domain knowledge

Job description

Position: Process Trainer

Loc: Baitalpur, Deoria, Uttar Pradesh

Exp: 1–4 Years

We are looking for an experienced BPO/Process Trainer with hands-on experience in Voice Process / Call Center Training.

Required Candidate profile

Conduct new-hire/refresher training for BPO voice process, assess trainees, provide coaching, support nesting, identify skill gaps, and coordinate with Ops & Quality.

Perks and benefits

Collaborative work environment, Career growth.