Corporate Trainer

Credicus Business Services Pvt Ltd; Pune District; On-site; INR 325,000 - 389,000; Full time

Job summary

Credicus Business Services Pvt Ltd is seeking an experienced BPO Trainer/Process Trainer to conduct training programs for new and existing employees in a target-driven environment. The ideal candidate will have strong communication, presentation, and leadership skills, and a solid understanding of BPO processes, quality standards, and customer service.

Responsibilities include delivering New Hire Training, Process and Refresher sessions, evaluating trainee performance, maintaining records, and

Qualifications

• Graduate degree required or equivalent; training experience preferred.
• 1–3 years of BPO training experience.
• Strong communication and presentation skills.

Responsibilities

• Conduct comprehensive New Hire Training and Induction programs.
• Deliver Process, Product, Refresher, and Upskilling Training as required.
• Assess trainee performance through regular evaluations and feedback.
• Monitor training effectiveness and identify areas for improvement.
• Ensure employees understand and follow process guidelines and SOPs.
• Maintain training records, reports, and performance trackers.
• Coordinate with Operations and Quality teams to improve overall performance.
• Ensure adherence to customer service, quality, and compliance standards.

Skills

Verbal communication

Written communication

Presentation skills

Leadership

People management

BPO processes

Customer service

Education

Graduate degree

Job description

Experience:

1 to 3 Years in BPO Training

Qualification:

Graduate Preferred

Salary:

Upto ₹32,000 CTC

Shift:

Day / Rotational

Job Summary:-

We are looking for an experienced and result-oriented BPO Trainer / Process Trainer to conduct training programs for new and existing employees. The ideal candidate should have strong communication, presentation, and leadership skills, along with a good understanding of BPO processes, quality standards, and customer service.

Key Responsibilities:-

• Conduct comprehensive New Hire Training and Induction programs.
• Deliver Process, Product, Refresher, and Upskilling Training as required.
• Assess trainee performance through regular evaluations and feedback.
• Monitor training effectiveness and identify areas for improvement.
• Ensure employees understand and follow process guidelines and SOPs.
• Maintain training records, reports, and performance trackers.
• Coordinate with Operations and Quality teams to improve overall performance.
• Ensure adherence to customer service, quality, and compliance standards.

Required Skills:-

• Excellent verbal and written communication skills.
• Strong presentation and facilitation skills.
• Good leadership and people-management abilities.
• Strong knowledge of BPO processes and customer service standards.
• Ability to engage, motivate, and develop trainees.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as collaboratively with Operations and Quality teams.

Preferred Profile:-

Candidates with 1–3 years of relevant BPO Training / Process Training experience will be preferred.