HR Operations & Admin Analyst

NTT DATA, Inc.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT Data, Inc. is seeking an experienced HR Operations & Admin Analyst to support global Hire-to-Retire processes in a Global HR Shared Services setup. The role covers onboarding to separation, master data maintenance, payroll inputs, and employee lifecycle documentation across regions and time zones.

Your focus will be ensuring data accuracy, compliance, and high-quality service, while collaborating with HR partners, COEs, and payroll teams. Office-based role with IST/CET/EST alignments.

Qualifications

• 5–7 years of HR operations experience in a global shared services environment.
• Hands-on experience with HR platforms, case-management systems, and workflows.
• Experience supporting SAP SuccessFactors and ServiceNow preferred.
• Strong data accuracy, privacy, and process controls.
• Excellent communication and stakeholder-management skills.
• Ability to work across regions and time zones.

Responsibilities

• Execute end-to-end Hire-to-Retire transactions from onboarding to separation.
• Process HR transactions across enterprise HR platforms with accuracy.
• Maintain HR master data and supporting documentation per policies.
• Prepare employment letters, contracts, addenda, and lifecycle docs.
• Support payroll inputs, attendance, leaves, benefits, and performance data.
• Respond to queries via HR support channels; coordinate with partners.
• Perform data validation, reconciliations, and audit-support activities.
• Assist in HR system enhancements and UAT testing.
• Monitor SLAs and identify improvement opportunities; update SOPs.

Skills

H2R knowledge

HR policies

Data accuracy

Stakeholder mgmt

Communication

Excel

PowerPoint

SAP SuccessFactors

ServiceNow

Multi-region support

Education

Graduate degree

Tools

SAP SuccessFactors

ServiceNow

Excel

Outlook

PowerPoint

Job description

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We are seeking an experienced HR Operations & Admin Analyst with 5 to 7 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

• Deliver high-quality HR operational support across employee lifecycle processes for multiple regions, ensuring accurate and timely transactions, data integrity, compliance, and a positive employee and stakeholder experience.
• Execute HR operations and administration activities in accordance with defined standard operating procedures (SOPs), service level agreements (SLAs), quality standards, and applicable global and local requirements.
• Handle moderately complex HR transactions and employee or manager queries, escalating exceptions or policy-sensitive matters through the appropriate channels when required.
• Contribute to process improvement, automation, knowledge management, and overall team effectiveness, while providing guidance to less experienced team members as appropriate.

Key Responsibilities

• Execute end-to-end Hire-to-Retire transactions from onboarding through separation, including new hires, employee changes, employee records maintenance, and exits.
• Process HR transactions across enterprise HR platforms and related tools, ensuring accuracy, completeness, and timely completion.
• Maintain employee master data and supporting documentation in accordance with data quality, privacy, policy, and internal control requirements.
• Prepare and process HR documentation such as employment letters, contracts, addenda, and other employee lifecycle documentation, as applicable.
• Support payroll inputs, attendance, leave, benefits, performance, and other employee lifecycle activities where these are within the scope of HR Shared Services.
• Respond to employee and manager queries through defined HR support and case-management channels, coordinating with HR Business Partners, Centers of Excellence (COEs), Payroll, Benefits, and other teams as required.
• Perform data validation, reconciliations, quality checks, and audit-support activities to maintain HR data accuracy and compliance.
• Support system enhancements, user acceptance testing (UAT), and implementation of HR technology or process changes.
• Monitor assigned work against SLAs and quality standards, identify recurring issues, and highlight improvement opportunities to the appropriate stakeholders.
• Participate in process standardization, digitization, automation, and continuous improvement initiatives, and maintain or update SOPs, knowledge articles, and process documentation as required.

Skills and Experience

• Strong understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.
• Proven hands‑on experience in a Global HR Shared Services or HR Operations environment.
• Experience using enterprise HR platforms, HR case‑management systems, workflow tools, and employee data‑management processes.
• Experience in HR master data management and maintaining accurate employee records.
• Strong employee‑service and stakeholder‑management skills, with the ability to collaborate effectively across functions and levels.
• Excellent verbal and written communication skills.
• Strong attention to detail, problem‑solving capability, and commitment to data accuracy and quality.
• Ability to analyze operational issues, follow defined procedures and controls, and resolve or escalate issues appropriately.
• Good organizational and time‑management skills, with the ability to prioritize workload and meet defined deadlines and SLAs.
• Ability to work independently within established guidelines while collaborating effectively in a team environment.
• Experience supporting stakeholders across multiple regions and time zones.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications and Experience

• Graduate degree in any discipline from a recognized university; a qualification in Human Resources or a related field is preferred.
• Candidates with prior hands‑on experience in both SAP SuccessFactors and ServiceNow will be given preference.
• Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
• Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.
• Relevant HR or HR Operations certification will be an advantage.

Working Hours

• This is an office-based position requiring attendance Monday through Friday.
• Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
• The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.

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