Process Lead, SDU, India (RG/RT)

Resource Pro; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Resource Pro in Bengaluru seeks a skilled Team Leader to manage complex tasks and guide client associates. The role requires at least 5 years of experience, including 1.5 years as a Team Leader, along with a Bachelor's degree. A proactive approach to client needs and effective communication are essential.

The ideal candidate will demonstrate the ability to build team relationships and maintain high performance standards while ensuring quality and timeliness in operations.

Qualifications

• 5+ years of experience, with at least 1.5 years as a Team Leader.
• Ability to train others and build team relationships.
• Effective communication and customer-centric approach.

Responsibilities

• Operates client systems and performs complex tasks without supervision.
• Coaches less-experienced staff and analyzes processing problems.
• Develops procedures to meet quality and timeliness standards.

Education

Bachelor degree

Job description

Purpose of the Position

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.

Principal Responsibilities

• Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.
• Interacts with co‑workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
• Develops and implements procedures to meet quality, quantity, and timeliness standards.
• Composes clear, polite, and well‑organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
• Coaches less‑experienced staff in learning procedures and insurance knowledge.
• Analyzes the root cause of processing problems and keeps team, supervisor, and client informed of issues and solutions.
• The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Contact Scope

Internal Contacts: Team members within the client team, supervisor. External Contacts: Client contacts (by email).

Minimum Qualifications

• Education Background: Bachelor degree.
• Working Experience: 5+ years of experience, at least 1.5 years as a Team Leader.
• Competencies, Skills and Behaviors: Train others, builds team relationships, communicates effectively, demonstrates functional excellence, customer centric.