Senior Process Lead, Service Delivery, India

Resource Pro; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Resource Pro is seeking a detail-oriented individual in Bengaluru to handle complex task processing, optimize operations, and manage client communications. This role ensures compliance with company standards while providing feedback to enhance team performance. Strong analytical skills and the ability to draft professional communications are essential. The position includes fostering talent management and participating in team engagement initiatives.

Qualifications

• Ability to execute complex processing tasks independently with accuracy and efficiency.
• Strong analytical skills to identify and propose solutions to operation problems.
• Proficiency in drafting structured communications for client interactions.

Responsibilities

• Execute complex processing tasks with high accuracy.
• Analyze operation problems and propose solutions.
• Set up audit plans and ensure compliance requirements are met.
• Draft professional communications for clients.
• Provide feedback and guidance to team members.

Job description

1. Task Processing and Operations - 40%

• Execute complex processing tasks independently with a high degree of accuracy and efficiency
• Adhere to company and client information security and compliance policies
• Manage escalated or high-priority work items, serving as a performance role model
• Implement process improvements to consistently meet quality, productivity, and timeliness standards

2. Operation Optimization - 30%

• Analyze operation problems, notify related parties and propose solutions
• Develop procedures and ensure the implementation meets compliance requirements
• Set up the task structure and new task information
• Assist with output conversion

3. Auditing and Trouble‑shooting - 10%

• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions
• Perform timely trouble‑shooting
• Ensure the unit/team meets the compliance requirements

4. Client Communication - 10%

• Draft professional, courteous, and structured email communications for client interactions
• Proactively identify client needs and take initiative to address them

5. Talent Management - 10%

• Offer prompt feedback and guidance to team members to enhance their task-related performance
• Assist in recognizing and nurturing high‑potential Assistants and Analysts for future growth
• Contribute to the execution of team‑level employee engagement and retention initiatives