Team Leader

Firstsource Healthcare; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Firstsource Solutions Limited in Bangalore is seeking a Team Leader to lead a banking operations team, ensuring productivity, quality, and SLA adherence. You will drive performance through KPIs, audits, and coaching in a fast-paced environment.

The role requires a graduate with at least 2 years of team management experience in Banking Operations, willingness to work rotational shifts, and strong English communication.

Qualifications

• Must be a Graduate.
• Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.
• Should be comfortable with rotational shifts.
• Basic knowledge of MS-Office (Excel and Word).
• Proficiency in Grammatically correct English Communication.

Responsibilities

• Lead and manage a team to achieve productivity, quality, and SLA targets.
• Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.
• Ensure adherence to process, compliance, and regulatory requirements.
• Identify process gaps and drive improvements in collaboration with relevant teams.
• Coordinate with internal stakeholders to ensure smooth operations.
• Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.
• Prepare and analyze MIS reports, highlighting risks and insights.
• Support onboarding, training, and continuous upskilling of team members.
• Manage workload distribution and ensure optimal resource utilization.
• Handle escalations and resolve process or customer-impacting issues.
• Drive team engagement and support retention initiatives.

Skills

Team leadership

Quality driven

English communication

Rapport building

High pressure resilience

Shift flexibility

MS Office (Excel/Word)

Education

Graduate

Tools

MS Office (Excel/Word)

Job description

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Date: Aug 26, 2026

Location: Bangalore, KA, IN

Requisition ID: 22418

Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Location: Bangalore Grade: F2 Designation: Team Leader Number of Positions: 02 Minimum Criteria:

• Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.

Role & Responsibilities:

• Lead and manage a team to achieve productivity, quality, and SLA targets.
• Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.
• Ensure adherence to process, compliance, and regulatory requirements.
• Identify process gaps and drive improvements in collaboration with relevant teams.
• Coordinate with internal stakeholders to ensure smooth operations.
• Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.
• Prepare and analyze MIS reports, highlighting risks and insights.
• Support onboarding, training, and continuous upskilling of team members.
• Manage workload distribution and ensure optimal resource utilization.
• Handle escalations and resolve process or customer-impacting issues.
• Drive team engagement and support retention initiatives.
• Identify risks and implement controls to ensure operational stability.

Educational/Professional Qualifications:

• Must be a Graduate.

Required Skills:

• Should be quality driven.
• Should be comfortable with rotational shifts.
• Basic knowledge of MS-Office (Excel and Word).
• Proficiency in Grammatically correct English Communication.
• Rapport building skills.
• No absenteeism or tardiness issues.
• Willing to take on challenging assignments.
• Willingness to work in rotational shifts and during holiday / weekend.
• Ability to work under pressure.
• Ability to deliver on time and as per specifications.
• Presentation skills (plus factor).
• Confident, patient, and positive mindset.

Competencies that will be Assessed:

• Leadership skills.
• Process, Peopleand client management.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.