Process Lead, SDU, India (RG/RT)

ReSource Pro, LLC; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ReSource Pro is seeking a Process Lead for SDU in India to guide client associates and analysts, ensuring quality and timely delivery. You will supervise tasks, mentor teammates, and implement efficient procedures to meet service standards.

The ideal candidate has 5+ years of experience, including at least 1.5 years in a team lead role, strong coaching abilities, and a customer-centric mindset to drive client satisfaction.

Qualifications

• Minimum qualifications: Bachelor degree.
• 5+ years of experience; at least 1.5 years as a team lead (TL).
• Proven ability to train others and build team relations.

Responsibilities

• Operates client systems and performs complex tasks without supervision.
• Audits and troubleshoots with stakeholders to meet client needs.
• Develops and implements procedures to meet quality, quantity, and timeliness standards.
• Communicates clearly via emails and other channels to clients.
• Coaches less-experienced staff in procedures and domain knowledge.
• Analyzes root causes of processing problems and informs team and client of solutions.

Skills

Train others

Team relationships

Effective communication

Functional excellence

Customer centric

Education

Bachelor

Job description

## Process Lead, SDU, India (RG/RT)Applylocations: IND Karle Tech Parktime type: Full timeposted on: Posted 30+ Days Agojob requisition id: INT-CS-EGJR0001UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!*II. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.III. Principal Responsibilities#ResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do...... in order to/to ......)1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3 Develops and implements procedures to meet quality, quantity, and timeliness standards.4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5 Coaches’ less-experienced staff in learning procedures and insurance knowledge.6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Contact ScopeInternal Contacts Team members within the client team, supervisorExternal Contacts Client contacts (by email)NV. Minimum QualificationsEducation BackgroundMajor N/ADegree BachelorLicenses/CertificatesN/AWorking Experience5+ years at-least 1.5 years as a TLCompetencies, Skills and BehaviorsTrain othersBuilds team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centricIf you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!### ReSource Pro Core Business AdvantageFor any organization, its core capabilities are distinct and not easily replicated by its competitors. This video features 9 executives of ReSource Pro from the United States, China and India delivering a brief overview of our company's core competencies. Please enjoy the following video and learn about our core business advantages: Our core capabilities in business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions provide a strong foundation to assist and deliver great value to our client, and all this helps us seize new opportunities in the insurance market.### ReSource Pro Bangalore OfficeWe are located in the North Bangalore, conveniently located at Karle Town center near Manyata Tech Park. We have a New York designed modern office, where we enjoy comfortable amenities, hold team activities and refresh ourselves to work with passion for excellence. We look forward to welcoming you to our office. If you have any questions or need further directions, please don't hesitate to contact us.### About UsReSource Pro is an insurance-focused business solutions company that integrates people, process, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 6,000 employees globally, ReSource Pro provides business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +96% client retention rate for over a decade.