Training Lead

Wsne Consulting; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wsne Consulting in Hyderabad, India seeks an experienced Training SME and Trainer to develop, update, and manage comprehensive training programs for the account, collaborate with BFSI teams on instructional design, content, and projects, and drive domain knowledge across India accounts.

The role involves facilitating trainings, coaching trainees and supervisors, monitoring performance, maintaining knowledge bases, and contributing to continuous process improvements.

Qualifications

• Bachelor's degree in any stream is mandatory.
• Certifications from institutes are an added advantage.
• Knowledge of Property & Casualty is preferred.
• Strong analytical and critical thinking abilities.
• Ability to meet strict deadlines and maintain confidentiality.

Responsibilities

• Develop, update, and manage training programs for the account and collaborate with BFSI team on instructional design, content, projects, etc.
• Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.
• Drive Domain across accounts in India teams.
• Actively participates in Due Diligence and transitions calls for new & existing scope of work.
• Manage coaching sessions with trainees and supervisors to achieve high performance levels.
• Work with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards.
• Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness.
• Assess and adapt both current and new training needs to organizational changes and business needs.
• Work with team members to solve process problems.
• Provide recommendations on improving processes.
• Manage knowledge base and training materials for ongoing improvement.
• Support and design long-term improvement projects for career development.

Skills

Instructional design

Training delivery

Content development

Team management

Education

Bachelor's degree

Certifications from Institutes

Tools

MS Office (Word/Excel/Outlook)

Job description

Role & responsibilities-

• Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc.
• Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.
• Drive Domain across accounts in India teams.
• Actively participates in Due Diligence and transitions calls for new & existing scope of work.
• Manage coaching sessions with trainees and supervisors to achieve high performance levels.
• Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction.
• Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness.
• Assess and or adapt both current and new training needs to adapt to organizational changes and business needs.
• Work very closely with team members to solve process problems.
• Provide recommendations on any matters relating to improving the process.
• Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.)
• Supports & designs ongoing and long-term improvement projects for career development.
• Documents all business-related employee interactions.
• Reviews and analyses reports, records, and data to meet and exceed customer and company objectives.
• Collaborates with all workgroups to resolve issues that impact internal and external Customers.
• Establishes operational priorities and strategies to meet and exceed business goals and Objectives.
• Effectively conduct meetings.

Preferred candidate profile

• Must have a bachelors degree in any stream.
• Certifications from The Institutes is added advantage.
• Knowledge of Property & Casualty
• Good critical and analytical thinking skills
• Effectively meets strict deadlines.
• Detail oriented and possess good organization skills.
• Effective written and oral communication skills and be able to maintain confidentiality.
• Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook.
• Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary.
• Willingness to render extended hour/s as the need arises.
• Experienced as a Training SME and Trainer for 6+ years (Out of 6+ years, core trainer 4+ years).
• People Management experience- preferably handling a team of trainers, SMEs or quality reviewers/analyst.
• Can work independently in a team environment.
• Takes initiative and proactively seeks quality solutions through continuous improvement.
• Experience working with customers & Handling Escalations.