Senior Engineer, AI Tech Services, India

RSPBGL ReSource Pro Operational Solutions Private Limited; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ReSource Pro is seeking professionals to own AI & automation solution development across policy and claims domains, including RPA, API, and AI implementations, with a focus on resiliency and scalability.

You will lead process analysis, automation strategy, ML model development, MLOps, and responsible AI practices; collaborate with security and platform teams to ensure production readiness; drive governance and KPI reporting.

Responsibilities

• Own AI & automation solution development for policy and claims domains; establish patterns and reference architectures for RPA + API + AI implementations.
• Lead development of reusable accelerators for insurance workflows (intake, triage, endorsements, payments, document intelligence) and drive adoption.
• Define non-functional requirements and ensure production-grade engineering: performance, HA/DR considerations, maintainability, and operational supportability.
• Guide technical tradeoffs across RPA vs. workflow engines vs. microservices to minimize brittleness and improve long-term scalability.

Job description

UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!!

If you have the willingness to learn and develop your skills, we have the right job for you.

1. 1. AI & Automation Solution Development - 40% Own solution design for complex, cross-system automation programs spanning policy and claims domains Establish patterns and reference architectures for RPA + API + AI implementations (resiliency, observability, scalability, governance) Lead development of reusable accelerators for insurance workflows (intake, triage, endorsements, payments, document intelligence) and drive adoption Define non-functional requirements and ensure production-grade engineering: performance, HA/DR considerations, maintainability, and operational supportability Guide technical tradeoffs across RPA vs. workflow engines vs. microservices to minimize brittleness and improve long-term scalability
2. 2. Process Analysis & Automation Strategy - 20% Drive automation roadmaps with stakeholders: prioritize pipeline based on value, feasibility, risk, and strategic fit Establish ROI measurement methodologies and benefits tracking; ensure realized value aligns with business cases Lead discovery for ambiguous problem spaces; align stakeholders on target state, operating model, and change impacts Influence process standardization and redesign to maximize automation leverage (not just "lift and shift")
3. 3. AI/ML Model Development, MLOps & Responsible AI - 30% Architect and oversee ML/NLP solutions for classification, extraction, and fraud/anomaly detection; ensure appropriate evaluation and validation rigor Define MLOps standards (deployment, monitoring, drift detection, retraining triggers, model governance) and operational ownership Ensure responsible AI practices: bias considerations, explainability where required, auditability, and model risk controls Integration & Automation Orchestration Lead integration architecture across core platforms and enterprise services; define API strategies, event models, and data contracts Ensure scalability for high-volume automation (load management, horizontal scaling, queue-based designs, back-pressure handling) Coordinate with platform/security teams on identity, network, environment strategy, and production readiness reviews Continuous Improvement & Governance Define engineering standards for the automation practice (code quality, CI/CD, testing, observability, incident response) Establish KPI frameworks and executive-ready reporting for automation health and value realization Drive reduction of operational risk through governance, controls, and audit-ready documentation
4. 4. Teamwork & Collaboration - 10% Collaborate with co-workers and supervisors to meet client needs and contribute to achievement of internal team goals. Look for opportunities to improve processes to better support clients and build knowledge and expertise in underwriting. Mentor and review work from other engineers; provide technical direction without becoming a bottleneck Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations. Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

For any organization, its core capabilities are distinct and not easily replicated by its competitors. This video features 9 executives of ReSource Pro from the United States, China and India delivering a brief overview of our company's core competencies. Please enjoy the following video and learn about our core business advantages: Our core capabilities in business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions provide a strong foundation to assist and deliver great value to our client, and all this helps us seize new opportunities in the insurance market.

We are located in the North Bangalore, conveniently located at Karle Town center near Manyata Tech Park. We have a New York designed modern office, where we enjoy comfortable amenities, hold team activities and refresh ourselves to work with passion for excellence.

We look forward to welcoming you to our office. If you have any questions or need further directions, please don't hesitate to contact us.

ReSource Pro is an insurance-focused business solutions company that integrates people, process, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 6,000 employees globally, ReSource Pro provides business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +96% client retention rate for over a decade.