Process Coordinator

Ontime Global; Kolkata District; On-site; INR 240,000 - 360,000; Full time

Job summary

Ontime Global is seeking a Process Coordinator to ensure timely completion of tasks by coordinating with multiple departments. The role requires following up with stakeholders, tracking action items to closure within TAT, and monitoring compliance with SOPs and management instructions.

The candidate should have graduation in any discipline, strong communication skills in English, and basic MS Excel knowledge. Female candidates are preferred for this position.

Qualifications

• Graduation in any discipline is required.
• Gender preference: Female.
• Basic proficiency in MS Excel and documentation is expected.
• Strong written and spoken English is required.

Responsibilities

• Coordinate with various departments to ensure timely completion of tasks.
• Follow up with stakeholders and track action items to closure within TAT.
• Monitor compliance with SOPs, policies, and management instructions.
• Maintain trackers, reports, MOMs, and process-related documentation.
• Raise help slips/service requests and track until resolution.
• Escalate delays and bottlenecks to management.
• Support process improvement and operational efficiency initiatives.

Skills

Follow-up skills

Coordination skills

Communication skills

Documentation skills

MS Excel basics

English communication

Education

Graduation in any discipline

Tools

MS Excel

Job description

Deszignation: Process Coordinator

Notice Period : 30 Days to Immediate

Graduation : Any Graduate

Gender : Female

Role & responsibilities

Coordinate with various departments to ensure timely completion of assigned tasks.

• Follow up with stakeholders and track action items to closure within TAT.
• Monitor compliance with SOPs, policies, and management instructions.
• Maintain trackers, reports, MOMs, and process-related documentation.
• Raise help slips/service requests wherever required and track them until resolution.
• Escalate delays, bottlenecks, and pending issues to management.
• Support process improvement and operational efficiency initiatives. Skills Required
• Strong follow-up and coordination skills.
• Good communication and interpersonal abilities.
• Strong documentation and organizational skills.
• Basic knowledge of MS Excel.
• Ability to communicate effectively in English (spoken and written). Qualification
• Graduate in any discipline. Experience