General Summary
Responsible for managing invoicing, cash application, credit/debit memo reviews, and supporting global sales tax-related activities. The role works closely with internal and external stakeholders to ensure efficient Order-to-Cash (O2C) operations, timely issue resolution, compliance, and continuous process improvement.
Key Responsibilities
- Maintain a strong understanding of the complete Order-to-Cash (O2C) cycle.
- Ensure all system-generated invoices are successfully transmitted or emailed to customers.
- Review daily invoicing reports, identify errors, and take corrective action as required.
- Process invoice cancellation requests after completing all required validations and due diligence checks.
- Ensure timely bank posting activities and proactively communicate delays or issues to relevant stakeholders.
- Support month-end closing activities and reporting related to invoicing and cash applications.
- Review, assess, and approve global credit/debit memos associated with programs such as stock refresh, VIP rebates, and other ad hoc customer adjustments.
- Partner with the Global Sales Tax team to review tax write-offs and facilitate timely collection of tax exemption certificates from customers.
- Identify opportunities for process improvement and operational efficiencies.
Qualifications
- Bachelor's or Master's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 5 years of experience in Accounts Receivable or Order-to-Cash processes.
- Advanced Microsoft Excel skills, including Power Query, Macros, Pivot Tables, and complex formulas.
- Experience with SAP, Power BI, BusinessObjects, or other reporting and analytics tools.
- Strong analytical, problem-solving, and communication skills.
Key Competencies
- High attention to detail and data accuracy.
- Strong analytical and critical-thinking abilities.
- Continuous improvement and process optimization mindset.
- Customer and stakeholder service orientation.
- Cross-functional collaboration and teamwork.
- Reporting, data analysis, and visualization capabilities.
- Effective time management and prioritization skills.
- Excellent verbal and written communication in English.
- Flexibility to work in shifts based on business requirements.