Process Associate (International Voice Process)

HCLTech; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

HCLTech is hiring for a Customer Support role in Hyderabad, operating on US night shifts. The candidate will handle client queries via inbound voice and written communication, manage product and account inquiries, and maintain precise customer records.

Collaboration with internal teams ensures issue resolution and a customer-first service approach. Ideal candidates excel in communication, problem-solving, and teamwork, and can multitask effectively in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Strong problem-solving abilities.
• Ability to multitask and work effectively in a team environment.

Responsibilities

• Handle client queries through inbound voice and written communication.
• Manage product, service, and account-related inquiries.
• Maintain accurate customer records and documentation.
• Collaborate with internal teams to resolve issues efficiently.
• Deliver high-quality service with a customer-first approach.

Skills

Communication skills

Problem solving

Multitasking

Teamwork

Job description

Skill Requirements

• Excellent verbal & written communication skills
• Strong problem-solving abilities
• Ability to multitask and work effectively in a team environment

Key Responsibilities

• Handle client queries through inbound voice & written communication
• Manage product, service, and account-related inquiries
• Maintain accurate customer records and documentation
• Collaborate with internal teams to resolve issues efficiently
• Deliver high-quality service with a customer-first approach

Job Location

KRC Commerzone

Madhapur - Telangana

US Shift(Night shifts)