Process Associate

Giftech Software Solutions; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Giftech Software Solutions in Hyderabad is seeking candidates for an International Call Center role. You will handle inbound and outbound calls, requiring excellent spoken and written English, and the ability to listen, analyze, and probe to resolve customer queries.

Freshers with strong communication skills and experienced agents with 1+ year in international call centers are welcome. Night shifts are required; candidates should be comfortable talking to customers and meeting client quality

Qualifications

• Minimum 1 year experience in international call centers.
• Freshers with good communication skills.
• Willing to work night shifts with excellent written and spoken English.
• Able to handle inbound and outbound calls.
• Able to deliver Quality Services to Customers.
• Ensure to meet all the operations and quality norms set by Client.

Responsibilities

• Handle inbound and outbound calls.
• Deliver quality services to customers.
• Meet operations and quality norms set by client.

Skills

Communication

Interpersonal skills

Listening skills

Analytical/probing skills

English proficiency

Job description

• Minimum +1 years work experience in International Call centers.

• Freshers with Good Communication Skills and Interpersonal Skills.

• Willing to work in night shifts with excellent written and spoken English, comfortable talking to people and have good listening ability, analytical and probing skills.

• Responsible for handling Inbound and Outbound Calls.

• Able to deliver Quality Services to Customers.

• Ensure to meet all the operations and quality norms set by Client.