Process Associate - Digital (Webchat & Email)

Gratitude India Pvt Ltd; Kolkata District, Chennai District, Bengaluru; Remote; INR 350,000 - 600,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking a candidate for an international digital customer service role handling web chat and email interactions for Utilities (Electricity & Gas). You should have strong written English and be adept at resolving queries, managing complaints, and assisting with billing support.

The ideal candidate has 3-8 years of international web chat or email experience, with Utilities background preferred and proven multitasking abilities in a fast-paced environment.

Qualifications

• 3-8 years of experience in international web chat, email or digital customer service.
• Utilities experience preferred.
• Strong written English, grammar, problem-solving and customer handling skills.

Responsibilities

• Handle international web chat and email interactions for Utilities (electricity & gas).
• Resolve customer queries, address complaints, and assist with billing support.
• Support retention efforts and multitask across multiple channels.

Skills

Written English

Customer support

Query resolution

Complaint handling

Billing support

Retention

Multitasking

Job description

International Digital Customer Service role handling Web Chat & Email interactions for Utilities (Electricity & Gas). Candidates should have strong written English, customer query resolution, complaint handling, billing support, retention & multitasking.

Required Candidate profile

3-8 years of experience in international web chat, email or digital customer service. Utilities experience preferred. Strong written English, grammar, problem-solving and customer handling skills.