Process Associate - Digital

Gratitude India Pvt Ltd; Kolkata District; On-site; INR 630,000 - 770,000; Full time

Job summary

Gratitude Inc in Kolkata is seeking a Process Associate – Digital to handle international Web Chat and Email interactions, delivering quality customer support. The role requires strong written English, multitasking, and CRM proficiency, with rotational/night shifts and exposure to billing and retention activities.

Candidates with experience in digital customer support and a client-facing role will fit well. Ex-TCS not eligible.

Qualifications

• Strong written English and CRM skills.
• Experience handling international Web Chat and Email.
• Ability to multitask and manage multiple conversations simultaneously.
• Familiarity with billing, complaints and retention processes.

Responsibilities

• Handle international Web Chat and Email interactions.
• Provide proactive digital customer support and issue resolution.
• Assist with billing inquiries and processing.
• Address complaints and work on customer retention strategies.

Skills

Written English

Multitasking

CRM

Web Chat

Email support

Job description

Process Associate Digital (Webchat and Email)

Process Associate – Digital, Kolkata | 3–8 yrs in international Web Chat/Email, digital customer support, billing, complaints & retention. Strong written English, multitasking & CRM skills. Rotational/night shifts. Up to 7 LPA. Ex-TCS not eligible.

Skills highlighted with ‘‘ are preferred keyskills

Gratitude Inc is a leading recruitment and staffing org established in 2004, specializing in delivering end-to-end hiring solutions across multiple industries with a strong focus on combining recruitment expertise with technology driven processes

Company Info