Quality Analyst - International Non-Voice / Chat & Email

Gratitude India Pvt Ltd; Kolkata District, Hyderabad, Chennai District; Sur place; INR 400 000 - 700 000; Plein temps

Résumé du poste

Gratitude India Pvt Ltd invites applications for Quality Analysts to support international non-voice, chat and email processes, ensuring top-tier customer experience. Candidates should have 2–8 years in international chat/email or digital customer support with QA/QM exposure, excellent written English, and proven RCA, monitoring and reporting capabilities.

Join a dynamic team focused on quality improvement, process compliance and data-driven insights to drive service excellence across global

Qualifications

• 2–8 yrs experience in international chat/email or digital customer support with QA/QM exposure.
• Excellent written English, quality monitoring, RCA, compliance and reporting skills.

Responsabilités

• Quality monitoring and RCA reporting for international non-voice chat and email processes.

Description du poste

Hiring Quality Analysts for International Non-Voice/Chat & Email process. 2–8 yrs experience with digital customer support and QA/QM exposure. Strong written English, quality monitoring, RCA and reporting skills.

Required Candidate profile

2–8 yrs experience in international chat/email or digital customer support with QA/QM exposure. Excellent written English, quality monitoring, RCA, compliance and reporting skills.