Process Associate Digital (Web Chat & Email) | Customer Service Exec

Gratitude India Pvt Ltd; Kolkata District, Howrah; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive salary

Growth

Training

Job summary

Gratitude India Pvt Ltd in Kolkata invites applications for Hiring Process Associates for International Digital Customer Support. You will handle Web Chat and Email queries related to billing, accounts, payments and services.

The role requires excellent written English, strong customer-handling and multitasking abilities, with rotational shifts to cover international hours.

Qualifications

• 3–8 yrs in International BPO/Customer Service, preferably Chat, Email or Non-Voice.
• Strong English, communication, problem-solving, multitasking and customer-handling skills.

Responsibilities

• Handle Web Chat & Email queries related to billing, accounts, payments and services.
• Maintain excellent written English and customer service standards.
• Work in rotational shifts to cover international hours.

Skills

Excellent English

Customer handling

Multitasking

Job description

Hiring Process Associates for International Digital Customer Support. Handle Web Chat & Email queries related to billing, accounts, payments and services. Excellent written English,customer handling and multitasking skills required. Rotational shifts

Required Candidate profile

3–8 yrs in International BPO/Customer Service, preferably Chat, Email or Non-Voice. Strong English, communication, problem-solving, multitasking and customer-handling skills.

Perks and benefits

Competitive Salary | Growth | Training