Team Lead Customer Service | Web Chat & Email | Digital Support

Gratitude India Pvt Ltd; Kolkata District, Howrah; On-site; INR 650,000 - 900,000; Full time

Benefits offered by this job

Career Growth

International Process

Training

Job summary

Gratitude India Pvt Ltd in Kolkata is seeking Hiring Team Leads for International Digital Customer Service. You will lead Web Chat and Email teams, manage SLA, CSAT, quality, productivity and escalations. 3+ years of Team Lead or supervisory experience in Customer Service/BPO is preferred.

The role focuses on guiding teams to deliver high-quality service for international processes, with opportunities for coaching and career growth.

Qualifications

• 3–10 years in Customer Service/BPO with 3+ years in a leadership role.
• Experience with Web Chat, Email, Digital or International Customer Service is preferred.

Responsibilities

• Lead Web Chat and Email teams to meet target SLAs.
• Manage CSAT, quality, productivity and escalations.
• Coach and supervise team members and support staff.
• Coordinate with other departments to resolve complex issues.

Skills

Team Leadership

Customer Service

Web Chat

Email

Job description

Hiring Team Leads for International Digital Customer Service in Kolkata. Lead Web Chat & Email teams, manage SLA, CSAT, quality, productivity and escalations. 3+ years of Team Lead/BPO/Customer Service experience preferred.

Required Candidate profile

3–10 yrs in Customer Service/BPO with 3+ yrs Team Lead, Team Coach or Supervisor experience. Web Chat, Email, Digital or International Customer Service experience preferred.

Perks and benefits

• Career Growth
• International Process
• Training