AR Calling-Team Leader-Immediate Openings

Sagility India; Bengaluru; On-site; INR 650,000 - 800,000; Full time

Benefits offered by this job

Two way cab

Job summary

Sagility India is seeking an experienced Voice Process Lead to manage the US Healthcare voice operations from Bengaluru. You will ensure SLA adherence, drive quality, and address team queries while coordinating with clients on process issues.

The role requires 4+ years in voice, strong analytical skills, and excellent communication. WFO with night shifts; two-way cab provided.

Qualifications

• Graduate in any discipline.
• Minimum 4 years of experience in Voice.
• Strong analytical and problem-solving skills.
• Excellent communication and reporting skills.
• Ability to work from office (WFO) and be flexible with night shifts.

Responsibilities

• Adhere to SLA and Quality & Auditing parameters.
• Discuss situation/concerns with appropriate individuals.
• Address technical queries raised by the team.
• Identify ways to increase team productivity and quality.
• Identify key people and build leaders within the team.
• Coordinate with the client on process issues and updates.
• Update management on team performance.
• Assist manager in quality management and training.
• Conduct team reviews and appraisals.
• Recommend benefits, incentives and promotions for the team.

Skills

US healthcare HIPAA

Process SLA

ISO awareness

ISMS

MS Office

Analytical skills

Communication skills

Night shifts

Two way cab

Healthcare revenue cycle

Healthcare-Voice process

Education

Graduate in any discipline

Job description

Job Description

a. Customer related

• Adhering to the SLA, and understanding Quality & Auditing parameters
• Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals.

b. People related

• Addressing the technical queries raised by the team
• Identifying, recommending and implementing ways to increase the productivity and the quality of the team
• Identify key people and build good leaders and motivating team members
• Interacting with management, and put forth queries/concerns of the team

c. Process related

• 2-3 years experience in managing voice / semi voice process within US Healthcare
• Accountable for the production and quality targets of the team
• Understanding and adhering to quality standards. Ensuring achievement of production and quality targets.
• Coordinating with the client on process related issues and updates
• Updating management on team performance
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

Required Skills & Qualifications

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• MS office
• Graduate in any discipline
• Minimum 4 years of experience in Voice
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts
• Two way cab.
• Experience in healthcare revenue cycle management
• Experience in Healthcare-Voice process