Process Associate

First American; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

First American is seeking candidates to understand domain specifics related to US and international businesses including Canada, UK and Australia in title and settlement services. The role involves retrieving information from online business resources, collating data, and creating timely process reports to support compliance and decision-making.

The ideal candidate will follow established guidelines, identify gaps, and propose improvements while maintaining high quality and strong communication

Responsibilities

• Understand the basic nature of the domain and relate that to US and International Businesses (Canada, UK and Australia) Title and settlement services.
• Retrieve relevant information using appropriate Online Business-related Websites
• Use these tools to perform required search and collate information
• Identify ad notify team members and leads in case of rule break in the tool
• Process tasks simple, intermediate tasks aligned to expectations
• Create process related reports within the desired timeframe
• Follow the set guidelines/framework while structuring all work products
• Provide implementable recommendations based on gaps and problems identified
• Identify process gaps and/or recommend improvement ideas
• Maintain compliance to the Quality metrics
• Display the culture of quality standards
• Understand explicit and implicit customer needs and deliver to meet/exceed expectations
• Unlearn/learn various tools, processes and controls to deliver effectively
• Comprehend learning curve required to do tasks within training timelines using the right resources
• Monitor own work to ensure delivery within performance standards and deadlines
• Adapt to other cultures and unfamiliar situations, think on feet and show urgency for deliverables
• Encourage teamwork and collaboration by promoting openness and dialogue and motivate team members
• Exhibit professionalism in conduct and respect others views
• Display excellent verbal and written communication and interpersonal skills with colleagues, onshore counterpart, supervisors and business teams

Job description

Job Summary

• Ability to understand the basic nature of the domain and relating that to US and International Businesses (Canada, UK and Australia) Title and settlement services.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process tasks simple, intermediate tasks which they are aligned
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas
• Maintain compliance to the Quality metrics
• Ability to display the culture of quality standards
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
• Monitors own work to ensure delivery within the desired performance standards. Understands the importance of delivery within expected time, budget in case of deviation.
• Adapts to other cultures and unfamiliar situations, thinks on the feet displays sense of urgency for completion of deliverables.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work.
• Exhibits professionalism in conduct of work and respects others views.
• Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, analysts and business teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.