Performance Associate - Employee Services

Accenture India Private Limited; Navi Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture India Private Limited in Navi Mumbai is seeking a Performance Associate to handle Employee Data Management processes and support data-driven HR operations. The role requires 1–3 years of experience, good English, and a client-focused mindset.

Responsibilities include analyzing processes, executing tasks accurately, escalating issues, and maintaining documentation. Strong Excel skills and familiarity with HR systems like SuccessFactors are a plus. Shift flexibility is expected.

Qualifications

• 1-3 years of business experience with Employee & Org data Mgmt background
• Exposure to BPO industry
• Strong customer orientation and responsiveness to urgent requests or troubleshooting
• Resilient and able to work under pressure
• Attention to detail and quality in communications and system transactions

Responsibilities

• Read, understand and analyze client processes per business rules.
• Execute full range of the process accurately and timely as a hands-on processor.
• Escalate issues and seek guidance for complex problems.
• Follow Work Instructions while processing.
• Highlight anomalies to SME/Leads and update documentation.
• Participate in client conference calls and maintain documentation.
• Perform root-cause analysis and suggest corrective action for remediation and controls.
• Propose process improvements to reduce time and improve accuracy.
• Update process metrics and MIS daily.
• Maintain confidentiality and demonstrate high customer service levels.

Skills

Performance management

Employee data management

Customer orientation

Education

Any Graduation

Tools

MS Office/Excel

SuccessFactors

Job description

Performance Associate Skill required: Performance Management - Employee Data Process Design Designation: Performance Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• 1 - 2 yrs. business experience with Employee & Org data Mgmt background
• Exposure to BPO industry
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure
• Organization & prioritisation skills to deliver as per deadlines
• Attention to detail & quality driven - in communications and all system transactions
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Multi-cultural awareness
• Flexibile to work in Shifts
• Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc).
• Strong command on written and verbal English language
• Knowledge of MS Office/Excel Skills would be a plus
• Knowledge of Successfactors would be a plus

Roles and Responsibilities

Read, understand and analyze client process as per the business rules.

• Execute full range of the process accurately and timely as a hands on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required and manage appropriate documentation.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Update process metrics on daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in timely fashion.
• Ensure and maintain the security and confidentiality of client data.
• Activley Participate in team activities & Organizational initiatives